Senior Account Manager

Job Description

The Senior Account Manager owns renewals and expansion across a book of roughly 80 enterprise manufacturing accounts, working alongside an existing Account Manager on a growing team. The core mission is shifting expansion from inbound-driven to proactively sold, from new modules to full rollouts at new sites. This role reports to the VP of Customer Experience.

You’re Excited About This Opportunity Because You Will:

* Own renewals and retention across a book of roughly 80 enterprise accounts, protecting a strong retention base.
* Drive expansion through new modules and new sites, shifting from inbound-led demand to proactive outreach.
* Run end-to-end sales cycles for new-site expansions, partnering with a sales engineer on module demos.
* Build multi-threaded relationships from plant-level users to VP and C-suite so customers always know who to call.
* Partner with Implementation, Support, and Product to create clean handoffs and keep onboarding or response-time issues from becoming churn risk.
* Shape account planning, coverage, and renewal playbooks alongside the Account Management team as the function matures.
* Maintain disciplined CRM hygiene and forecast renewals and expansion accurately.

We’re Excited About You Because:

* You bring 3-5+ years owning renewals and expansion, with a quota tied to upsell or cross-sell revenue.
* You have managed a large book of accounts independently and know how to prioritize by growth potential.
* You build credibility with VP and C-suite stakeholders at large companies and can push back on unreasonable requests with confidence.
* You sell consultatively, tying product capabilities to measurable customer outcomes.
* You communicate with energy and clarity in live demos and customer conversations.
* You ideally bring quality, EHS, or industrial manufacturing experience, and are comfortable traveling up to 20%.
* You possess a proactive, solution-oriented, problem-solving mindset -- “I’ll figure it out.”
* You thrive in a small, growing, fast-paced, results-oriented environment.

Location: Fully remote (US or Canada)

Base Salary Range: The target salary range for this position is US: ($80,000 - $90,000) | Canada: (C$112,000 - C$126,000), and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

A Secure Candidate Experience: All official emails and messages regarding your application will come from an @intellaquest.com or @alpinesg.com email address. We will never ask for sensitive personal information such as Social Security numbers, banking information, or payment details during the hiring process.