CSM (Ads Coaching Program)

Our client operates a coaching program for business owners, teaching them how to run ads. Three expert coaches specializing in sales, ads, and operations handle all the coaching. The Client Success Manager ensures every client follows the program, hits their milestones, and gets to the right coach when they need help. This role is not about coaching; it is about keeping the whole program running smoothly for every client.

About the Role

As a Client Success Manager, you will manage a dedicated portfolio of clients, ensuring they stay on track, achieve their milestones, and receive the right support throughout the program. You will coordinate communication between clients and the expert coaches, maintain the client dashboard, identify upsell, renewal, and retention opportunities, and continuously improve tracking systems to enhance the client experience.

You will also provide light support and technical assistance to clients in the lower-tier program by email. During your first weeks, you will ramp up on the company's Inner Circle content to understand the clients' language and needs from day one.

Responsibilities

* Manage a dedicated client portfolio. Know each client, check in regularly, and keep them on track.
* Triage incoming messages and route each one to the right coach (sales, ads, or ops), then follow up so nothing gets dropped.
* Run the client dashboard: days in program, milestones hit, who's stuck, and who's winning.
* Spot and run upsell, renewal, and retention opportunities at the right moments.
* Improve the tracking system as you go. We want you telling us what the dashboard should show.
* Answer light support and tech questions for our lower-tier program by email.
* In your first weeks, ramp up on our Inner Circle content so you speak the client's language from day one.

Qualifications

* 2+ years in client success or account management at a coaching program, community, or info business. That's the ideal background.
* Alternatively, experience as a CSM at an ad agency with an understanding of paid ads.
* Sharp and systems-minded. You think about customer success better than most founders do.
* Great written and spoken English, warm, and comfortable talking with clients every day.
* You want a long-term career in client success, not a side agency or a stepping stone to your own business.

Nice to Have

* Some marketing or paid ads background.
* Experience with community platforms like Skool, Slack, or email support inboxes.
* Experience building client health dashboards or CRM pipelines.

Offer Details

* Working Hours: Full-time. EST 9-6
* Contract Type: Remote, full-time, with a start within about 2 weeks.
* Salary: $5,000–$8,000 per month, depending on experience.

Hiring Steps

1. Initial Zabota Screening
2. Client Interview
3. Practical Task or Second Stage Interview
4. Offer