Bilingual Dental Insurance & Patient Coordinator

Key Responsibilities:

* Insurance Verification: Verify patient eligibility, deductibles, annual maximums, waiting periods, and frequency limits directly with carriers; support preauthorizations/predeterminations and document results accurately.
* Patient Communication: Manage inbound and outbound phone calls in both English and Spanish; follow office scripts to schedule new patients, confirm appointments, and fill schedule gaps from cancellations and no-shows.
* Administrative Support: Maintain up-to-date patient demographics and insurance data in Open Dental, manage appointment calendars, and utilize Weave for patient outreach.

Requirements

Bilingual: Full fluency in English and Spanish (verbal and written) required.

Dental Insurance Experience: Hands-on experience with dental-specific insurance verifications, benefits documentation, and preauthorizations (general medical verification experience does not qualify).

Dental Scheduling: Proven background in dental appointment scheduling, front-office workflows, and schedule optimization.

Software: Prior experience using Open Dental and Weave is strongly preferred.

Specialty Background: Prior experience in a prosthodontic, periodontal, or high-volume specialist dental practice is preferred.

Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skill set and experience. The schedule is Monday-Thursday 7:00am-4:00pm; Friday 7:00am-12:00pm PST.