Pre-sales Engineer - Japan | Luma

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together.

What do we need

Dotmatics is seeking a Field Application Scientist/Pre-Sales Engineer to deliver compelling technical messaging and product demonstrations in support of new business opportunities. In this role, you will work closely with customers, as well as Sales and Services teams, to understand customer use cases, workflows, and technical requirements. You will also support the planning and execution of Proof-of-Concept projects and evaluations, and contribute to the delivery of customer training in conjunction with these initiatives.

In this role, you will:

* Lead end-to-end demo cycles, RFP responses, and technical customer engagements.
* Build and maintain strong relationships with customers and consultants, developing executive sponsors for Dotmatics and identifying opportunities to increase satisfaction and deepen long-term partnerships.
* Architect and design solution proposals and bids aligned to customer requirements and business outcomes.
* Support, attend, and lead internal and external meetings, discussions, and negotiations with stakeholders, consultants, and third-party vendors to drive preferred outcomes.
* Provide coaching and technical support to sales professionals and BDRs throughout the sales cycle.
* Partner with sales teams and customers to define technical requirements and advise on fit-for-purpose solutions.
* Ensure effective handover of proposed solutions to delivery teams and Customer Success Managers, potentially remaining engaged with customers as a trusted advisor for future opportunities.
* Maintain up-to-date technical expertise across the Dotmatics SaaS portfolio by participating in ongoing training provided by Commercial leadership and Development.
* Provide structured feedback and collaborate with Product Management to ensure the Dotmatics product portfolio continues to meet the evolving needs of customers and regional markets.

We are looking for people who hold an advanced degree in Chemistry or Biochemistry and have a minimum of 7 years experience in a customer facing role, so a strong command English both written and spoken is required. You will be experienced in presenting solutions and utilising knowledge of Pre-sales best practice for software demonstrations. In this role you should be willing to travel to customer sites up to 40%.

The key skills we are looking for

* Extensive knowledge of antibody drug development and chemical/material
* Personal use of AI-driven work practices
* Working Knowledge of Scientific/informatics software
* Understanding of SaaS architecture, integrations and security
* SQL and Python in order to build prototypes of workflows and integrations to enable customer understanding the configuration extensions
* Experience with Dotmatics’ applications such as Snapgene, Geneious Prime and Biologics, and Prism
* Modeling scientific data, and crafting solutions, based on product knowledge and industry best practices
* Conduct & deliver needs analysis to understand scientific challenges, business needs, and critical requirements
* Working understanding of implementing, supporting, and/or integrating scientific systems

You may also demonstrate

* Additional language skills
* An understanding of the lifecycle of pharma, biopharma industries
* An understanding of Consumer Packaged Goods industry processes
* Written and oral communication & presentation skills for internal & external audiences

Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.