Onboarding Specialist

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

As an Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.

Responsibilities

* Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.

* Ability to deliver engaging training to key restaurant staff via remote tools (i.e. zoom), focusing on optimizing their daily operations using our software.

* English language proficiency is important for installs throughout the APAC region including Australia, Philippines, Thailand, etc

* Deliver on-site (face to face) onboarding and training in the Singapore Metro area.

* Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.

* Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.

* Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.

* Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.

Minimum Qualifications

* 1+ years of professional experience in a customer support, implementation, or hospitality role.

* Proven experience training and guiding non-technical customers on how to use software solutions.

* Strong foundational understanding of restaurant operations and workflows.

* Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.

* Effective remote communication skills, maintaining an engaging and professional presence for virtual training.

* Ability to travel extensively in Singapore.

* Languages

* English - Fluent

* Mandarin - Fluent

* Optional - Cantonese

Preferred Qualifications

* Direct, hands-on professional experience working within a restaurant environment.

* Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.

* Experience refining or scaling onboarding programs and operational processes.

* Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.

* A degree or equivalent practical experience in a related field.

Benefits

* Work from (almost) anywhere now, hybrid in the near future.

* Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.

* 1 floating day off per year to celebrate your birthday or another occasion of your choice!

* Company-wide week off each year: the whole team recharges (and returns without a pile-up of work!).

* Ongoing Learning and Development opportunities.

* Universal Paid Parental leave.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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