Internal Sales Quality and Coaching Manager (INS910)

Why You'll Want to Join

* You will be paid in USD (bi-monthly: every 15th and 30th)
* Paid Time Off in accordance with company policy
* Observance of Holidays per company guidelines
* 100% remote setup so you can work wherever you're most productive
* This role requires availability during US business hours
* Work directly with the founders of a fast-growing offshore staffing company
* High-ownership role that grows as the SDR team grows

What You'll Work On

Call and Email QA

* Review recorded cold calls and outbound email sequences against a defined scorecard
* Score consistently, document findings, and track quality trends for each SDR and across the team
* Build and refine the QA scorecard, call framework, and messaging standards with the client's sales team
* Spot patterns in objection handling, targeting, and copy quality and turn them into team-wide fixes

SDR Coaching and Development

* Run regular one-on-one coaching sessions grounded in specific call and email examples
* Give direct, specific feedback and follow up to confirm behavior actually changes
* Run live call listening, role-plays, and short team trainings on messaging, objection handling, and tools
* Onboard new SDRs to the client's playbook, product positioning, and tech stack

Performance Accountability

* Track daily and weekly activity, connect rates, and meetings booked against targets
* Hold SDRs accountable to clear expectations through documented check-ins
* Escalate performance concerns early with evidence and a recommended path forward, such as a coaching plan or a replacement
* Report on team performance to Hire Overseas leadership and the client on a regular cadence

Client Alignment and Process

* Work with the client's sales team to keep messaging, ICP, and quality standards current
* Feed insights from QA back into scripts, sequences, and targeting
* Maintain scorecards, playbooks, and coaching notes so quality does not depend on any one person

Requirements

What You Bring

* Prior experience as an SDR manager, sales coach, team lead, or call and email QA reviewer in outbound sales, ideally in a high-volume or BPO environment
* Hands-on cold calling and cold email experience so your feedback is credible to the people receiving it
* A track record of coaching reps to measurable improvement, including a specific example of a rep whose results changed and what you did to change them
* Ability to give direct, specific feedback without softening it into noise
* Strong written and spoken English
* Data-driven with comfort in CRMs, call recording tools, dashboards, and spreadsheets
* Comfortable operating with autonomy in a small business where processes are still being built and the answers are not always handed to you
* Available to work full-time during US business hours

Nice to Have

* Experience managing SDRs or outbound teams at a BPO or offshore sales operation
* Familiarity with sales engagement and call recording tools such as Apollo, Outreach, Salesloft, or Gong
* Experience managing distributed teams across time zones
* Experience with SMB-focused B2B outbound

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) introducing yourself, describing your SDR coaching or QA experience, and walking through how you would give feedback on a weak cold call

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you want to own the quality and performance of an SDR team at a fast-moving company where your coaching shows up directly in the results, this role gives you the autonomy and the direct impact to do your best work.

Benefits

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record a video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.