Customer Success Manager (m/f/d)
At Chaos · Boston, Massachusetts, United States
- Customer support
- Full-time
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Where you can work from
Open to the United States
“Boston, Massachusetts, United States”
From the location.
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- Posted
- 22 hours ago
- First seen by us
- 10 November 2026
- Last checked
- 10 hours ago
Job description
From Chaos’s job post, as they wrote it.
Cylindo is a leading 3D product visualization platform, transforming the way furniture and home brands create, manage, and deploy high-impact product content across digital and in-store channels. Backed by Chaos, our mission is to help brands drive conversion, reduce returns, and deliver inspiring customer experiences.
Role Overview
We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, renewals,, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Read the full description
Key Responsibilities
* Manage a defined portfolio of mid-market and enterprise accounts
* Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
* Build and execute structured Success Plans aligned to customer KPIs
* Drive strong product adoption across Cylindo modules
* Monitor account health, proactively manage churn risk and prepare renewal forecasts
* Run regular business reviews with senior stakeholders
* Identify upsell and cross-sell opportunities and qualify them for Sales
* Coordinate cross-functionally with Sales, Product, Integration and Support teams
* Deliver training and enablement to ensure customers achieve measurable outcomes
* Capture customer insights to inform product and commercial strategy
* 2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
* Experience managing renewals and protecting revenue
* Commercially aware and comfortable discussing value
* Strong stakeholder management skills
* Data-driven and proactive
What Success Looks Like
* High Gross Retention Rate
* Accurate renewal forecasting
* Strong adoption across portfolio
* Consistent identification of qualified expansion opportunities
* Positive customer advocacy
If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we’d love to hear from you.
Customer Success Manager (m/f/d)Chaos
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