Workday Configuration & Support Specialist

This is a deliverable-based consulting role focused on analyzing and improving selected PMIS and Workday processes, identifying operational and financial-control risks, supporting approved enhancements, and developing practical documentation and handover materials. The ideal candidate combines strong ERP functional expertise with experience in close financial activities, reconciliations, controls, business-process improvement, functional design, testing, and stakeholder engagement.

Responsibilities:

* Review selected PMIS and Workday business processes, configurations, reports, interfaces, closure dependencies, and operational documentation related to annual financial closure.
* Assess year-end readiness and identify operational, financial-control, reporting, integration, security, audit-readiness, and business-continuity risks.
* Prepare an inception report and detailed work plan covering scope, methodology, assumptions, dependencies, stakeholders, milestones, and information requirements.
* Develop process maps, gap analyses, functional requirements, control points, and recommendations for priority improvements.
* Define priority reports, reconciliation specifications, validation scenarios, exception-handling guidance, and evidence-retention practices.
* Support the controlled definition, testing, documentation, and readiness assessment of approved PMIS and Workday enhancements.
* Produce functional designs, test scenarios, test evidence, issue logs, implementation-readiness recommendations, user guidance, and knowledge-transfer materials.
* Create a financial closure runbook, lessons-learned summary, residual-risk assessment, improvement backlog, and executive handover package.
* Collaborate with business and technical stakeholders and submit defined deliverables for review and acceptance.

Required Experience:

* Minimum 7 years of progressively responsible experience in enterprise applications, ERP functional support, financial systems, project management systems, or related business-process environments.
* Demonstrated experience with Workday or comparable ERP platforms.
* Experience supporting processes involving Financials, Project Management, Procurement, Grants, Budget, Reporting, Human Resources, or related enterprise functions.
* Demonstrated experience with year-end or financial closure readiness, reconciliations, controls, process improvement, functional design, testing, documentation, and stakeholder validation.
* Experience producing executive analyses, risk registers, process maps, functional requirements, test evidence, runbooks, lessons learned, and knowledge-transfer materials.
* Strong analytical, writing, facilitation, and stakeholder communication skills.
* Ability to communicate complex functional and technical information to business and technical audiences.
* Excellent written and verbal communication skills in English.
* Ability to handle sensitive financial, operational, and organisational information with discretion.

Nice-to-Have:

* Previous experience supporting PAHO, WHO, or another international organisation.
* Experience supporting integrated enterprise platforms in multilingual, multi-country, or highly governed institutional environments.
* Experience with audit readiness, internal controls, continuity planning, and mission-critical operating procedures.
* Familiarity with PMIS, Workday Reporting, integrations, and formal change-control practices.
* Working knowledge of Spanish.
* French and/or Portuguese language skills.

Tools & Technologies:

* Workday
* PMIS
* ERP reporting and reconciliation tools
* Process-mapping and requirements-documentation tools
* Testing and issue-tracking tools
* Change-control tools

Education & Certifications:

* Advanced university degree in Information Systems, Business Administration, Accounting, Finance, Project Management, or a related field.
* A first university degree combined with additional relevant professional experience may be considered.
* Relevant certification or demonstrated training in ERP, Project Management, Business Analysis, Internal Controls, Financial Operations, or Process Improvement is desirable.

Required Equipment: This role requires the use of a personal laptop. Candidates must be comfortable with company security software and device management tools being installed on their laptop as part of the onboarding process and for the duration of the engagement.

About NTT DATA

NTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.

Equal Opportunity Employer

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Req ID: 1373