Junior Technical (Support) Analyst w. Python (second shift)

Responsibilities

* Liaise with Services, Product, and Support to investigate production issues/requests, with daily use of PostgreSQL, Django, Python
* Propose and implement short term solutions for applications when applicable
* Take ownership of production issues and drive escalations
* Research and resolve issues using critical and logical thinking, ensuring financial data integrity and
* Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
* Manage priorities through ticketing system
* Support technical customer implementations involving sensitive financial
* Assist in documentation of technical work instruction
* Recommend continuous improvement of operational and technical efficiencies
* Coordinate with Engineering and Product teams on future enhancements and capabilities
* Ability to understand Suvoda products, technical capabilities, and custom solutions
* Support application server management, deployment, and troubleshooting of lower and production environments
* Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Requirements:

* Bachelor’s degree in Computer Science
* Between 1- 2 years of experience in a similar technical role (writing python scripts, working w Sql and Django)
* Knowledge of SQL scripting and databases
* Linux/Unix and Bash scripting experience is preferred
* JavaScript or Typescript experience is a plus
* Ability to read and analyze application logs
* Version control experience (e.g: git)
* Open source software/web application development experience is a plus
* Highly collaborative team player
* Experience working in a fast-paced technical support-oriented role
* Ability to communicate effectively with team members and management
* Prioritisation of security and privacy
* Self-starter with the ability to independently manage time and priorities while meeting deadlines
* Sharp troubleshooting, problem solving, and analytical abilities
* Attention to detail
* Experience with configuring and populating a knowledge base tool is a plus
* Willingness to explore new technologies
* Experience supporting technologies in the Financial or Clinical Trial space preferred
* Experience with OWASP security best practices is a plus

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