Microsoft 365 Administrator (APAC)

What You’ll Do:

· Administer Microsoft 365 and Entra ID, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.

· Resolve escalated technical issues (Level 2/3) for colleagues across Asia-Pacific in their local working hours, and be IT’s point of contact in the region.

· Manage the user and device lifecycle—onboarding, role changes, and offboarding—across Entra ID and Intune, following our access control procedures.

· Support our security and audit-readiness work, including Conditional Access, Microsoft Defender, Microsoft Purview (sensitivity labels and data loss prevention), access reviews, and vulnerability and patch management.

· Run and test backup and recovery, and take part in disaster recovery tests that produce the evidence our auditors and clients ask for.

· Ensure the environment stays compliant with our internal policies and with data protection requirements such as GDPR and HIPAA.

· Work closely with the IT team in Europe and the Americas on identity, infrastructure, and security projects.

· Automate routine work with PowerShell, Microsoft Graph, and our approved AI tools.

· Follow change management and keep runbooks, configurations, and support processes documented.

· Stay up to date on the latest Microsoft 365 and security features and assess potential benefits for the organization.

Qualifications
What are we looking for?

· Fluent in English, written and spoken

· Based in Asia-Pacific, ideally in Taiwan, Thailand, or India, able to work 100% remotely

· Willing to overlap part of your working day with colleagues in Europe

· Logical, analytical, and always ready to learn something new!

· Comfortable working independently as the first IT person in the region, and as part of a global team

· 1–5+ years of experience in Microsoft 365 administration, including Entra ID, Intune, and Exchange Online (but we’re open to ambitious early-career professionals, too)

· Good communication skills and a customer-service mindset

Nice to Have:

· Microsoft Defender, Entra Conditional Access, and Microsoft Purview (sensitivity labels, DLP)

· Identity governance: role-based access, access reviews, and privileged access

· SharePoint site architecture and permissions management

· Scripting and automation with PowerShell and Microsoft Graph; familiarity with Git

· Microsoft 365 backup and recovery tools, such as Veeam

· Experience supporting audits or working with frameworks such as ISO 27001, HIPAA, or GDPR

· Microsoft certifications such as MS-102, SC-300, or MD-102

Additional Information
Why Milestone One?

· Work fully remotely from Asia-Pacific, with flexibility and trust

· Be the first IT team member in the region, with real ownership and visibility

· Join a collaborative, supportive global team making a difference in clinical research

· Gain experience in Microsoft cloud security and real-world compliance frameworks

· Get certified, level up your career, and take on exciting projects—one milestone at a time

· Be part of something meaningful: secure, compliant, modern digital workplaces built with care and curiosity

Ready to grow with us? Apply now and let’s shape the future of secure digital work—one milestone at a time!

Company Description
At Milestone One, it’s the people that move us forward.

We’re not just supporting clinical research—we’re laying the foundation stones for stronger study delivery. Milestone One is a Site Enabling Services organization with global headquarters in Zug, Switzerland, supporting clinical study sites around the world. Our IT runs on a secure, cloud-based Microsoft environment, and every milestone we reach is powered by passionate people like you.

At Milestone One, we work with purpose. Our team values curiosity, accountability, continuous learning, and a drive to go the extra mile. We're looking for people who think logically, solve creatively, and genuinely enjoy a challenge.

If that sounds like you, this might be your next step!