Tier 2 Network Support Engineers
At XTIUM · Islamabad, Pakistan
- Full-time
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Where you can work from
Open to Pakistan
“Islamabad, Pakistan”
From the location.
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- Posted
- 9 hours ago
- First seen by us
- 27 October 2026
- Last checked
- 9 hours ago
Job description
From XTIUM’s job post, as they wrote it.
What You Will Do
* Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.
* Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.
Read the full description
* Complete service requests, network implementations, migrations, and other change management engineering activities.
* Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.
* Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.
* Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.
* Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.
* Act as a technical mentor to NOC, Associate Network Engineers and peers.
* Provide on-call support for Tier 2 technical issues.
What Qualifies You
* Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.
* Highly organized with the ability to execute on multiple technical tasks simultaneously.
* 5+ years' experience working in a technical environment as a Network Engineer.
* Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
* Ability to educate, train, and mentor others on Network technologies.
* Possess strong written, verbal, and presentation communication skills.
* Ability to follow, document, and author standard processes and procedures.
* Ability to work assigned shift and on call rotation.
* Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.
Tier 2 Network Support EngineersXTIUM
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