Customer Account Manager
At Prime System Solutions · Cape Town City Centre, Western Cape, South Africa
- Sales
- Full-time
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Where you can work from
Open to South Africa
“Cape Town City Centre, Western Cape, South Africa”
From the location.
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- Posted
- 9 November 2026
- First seen by us
- 10 November 2026
- Last checked
- 9 hours ago
Job description
From Prime System Solutions’s job post, as they wrote it.
We're Hiring | Customer Account Manager
We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.
This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.
Read the full description
What you'll be doing:
* Managing and developing relationships with an existing portfolio of customers.
* Handling quotations, pricing, contract changes and renewals.
* Driving customer retention and identifying opportunities for account growth.
* Leading regular customer reviews and following up on agreed actions.
* Staying close to customer needs, identifying potential risks and addressing concerns early.
* Working alongside technical and service delivery teams to ensure customers receive the right support.
* Identifying additional services and opportunities within existing accounts.
Requirements
* Experience in account management, customer success or a similar commercial role.
* Confidence handling pricing, quotations and renewal conversations.
* Strong communication and relationship-building skills.
* Excellent organisation and the ability to manage multiple customer accounts.
* A proactive approach and a genuine sense of ownership.
* Comfortable working alongside technical teams in an IT services environmen
Customer Account ManagerPrime System Solutions
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