Professional Services Engineer

Our engineers, designers, delivery leaders, and technology specialists collaborate through Velocity Studios: specialized teams developed within CodeRoad to deliver complex technology initiatives. Being assigned to a project means you become part of a collaborative environment where you can strengthen your expertise, take ownership of meaningful work, and grow alongside experienced professionals.

Why Build Your Career at CodeRoad?

* High-Velocity Work & Client Exposure: We work close to the technology, teams and roadmaps that move real outcomes. Direct engagement with U.S. client teams and roadmaps.
* Career Continuity & Long-Term Opportunity: Your career here can outlast any single project. Continuous multi-project pipeline; long-tenure CodeRoaders.
* Engineering Autonomy & Technical Mastery: We invest in the skills that shape what's next. Agentic AI tools and training, Coursera Enterprise, Studio practice labs, L1-L7 Career Framework.
* High-Trust Employee Experience: You grow in an environment built on trust, transparency and recognition. High-touch onboarding, transparent leadership communication, community recognition, psychological safety.

Key Responsibilities

* Client Package Management & Migration: Review existing client packages, identify equivalent offerings within updated product structures, and execute package transitions while ensuring the appropriate features, services, and configurations are maintained.
* Execute End-to-End Client Deployments: Configure, set up, and launch new client accounts, platforms, and websites based on tailored business requirements and item-chain management specifications.
* Manage Platform Configurations: Perform product setup, package updates, account configurations, and validation activities to ensure accurate implementation and alignment with client requirements.
* Ensure Deployment Quality & Accuracy: Validate configurations, identify discrepancies, troubleshoot implementation issues, and ensure all changes meet established quality standards.
* Author Documentation & Knowledge Assets: Build and maintain clear technical specifications, deployment workflows, integration runbooks, package migration procedures, and client onboarding guides.
* Cross-Functional Collaboration: Coordinate with internal teams, engineering stakeholders, and client-facing teams to ensure smooth deployments, successful package transitions, and timely issue resolution.

What You Bring

* Professional Foundation: 1+ years of practical experience in software implementation, technical application support, systems configuration, or related technical operations.
* Core Web & Database Literacy: Solid working knowledge of fundamental web technologies (HTML, CSS, JavaScript), relational databases (MySQL/SQL queries), and core internet protocols (HTTP/HTTPS, REST, FTP, DNS).
* Environment & Infrastructure Familiarity: Hands-on exposure to basic server configuration, virtual machines (VMs), and secure VPN connections.
* Agile Delivery Mindset: Familiarity with modern Agile/Scrum delivery practices, ticketing workflows (e.g., Jira), and collaborative engineering processes.
* Ownership & Detail Orientation: High level of personal accountability, structured problem-solving skills, and the proactive mindset needed to manage multiple ongoing deployments, package migrations, and configuration tasks concurrently..
* Advanced English Communication: Fluent English proficiency (both verbal and written), with the clarity and confidence required for direct daily collaboration with North American clients and engineering teams (aligning to US East/West Coast time zones).

What You’ll Love

* USA Contractor / 100% Remote
* Competitive Pay (USD)
* Holidays Off & Paid Time Off
* Health insurance assistance program
* Opportunity to work with high-growth US-based companies and cutting-edge tech stacks.

Ready to Build What Actually Ships?

Explore opportunities and submit your application today!