Director of Technical Account Management
At Sitetracker · Austin, TX; London; Montclair, NJ; New York, NY
Salary: US$190,000–220,000 a year
- Customer support
- Director or above
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Where you’ll work
Hybrid, based in London or Austin
“Austin, TX”
From the location.
“London”
From the location.
“Montclair, NJ”
From the location.
“New York, NY”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 23 hours ago
- First seen by us
- 27 October 2026
- Last checked
- 14 hours ago
Job description
From Sitetracker’s job post, as they wrote it.
Within 90 Days, You’ll
Build a deep understanding of Sitetracker’s current TAM/FDE organization, customer portfolio, FDE Tiers, delivery model, and the transition away from legacy EDS/SOW engagements. Establish relationships across Customer Success, Product, Engineering, and Services and develop a clear understanding of where ownership and delivery friction exist today. Assess the capabilities of the existing TAM/BA team and identify the coaching, enablement, and process changes needed to develop them into more strategic customer advisors. Begin engaging with strategic customers to understand their roadmaps, business objectives, and how they currently measure value from Sitetracker.
Read the full description
Within 180 Days, You’ll
Establish a consistent approach for Strategic Roadmaps and Value Validation Plans across Strategic Partner and Advanced/Tier 1 customers. Begin transitioning the TAM team from tactical project and request management toward proactive roadmap ownership, executive communication, and value-based customer engagement. Build stronger operating rhythms between TAMs, Customer Success, and Engineering Pods, with clearer accountability around customer priorities and delivery. Establish the operational metrics and processes needed to measure customer impact, FDE adoption, delivery health, and team effectiveness.
Within 365 Days, You’ll
Have built a scalable Technical Account Management operating model centered on strategic roadmaps, measurable customer value, and proactive partnership. Have developed a TAM organization capable of confidently leading executive-level customer conversations and connecting technical delivery to business outcomes. Drive adoption and retention of FDE Tiers, with a goal of maintaining greater than 95% renewal across FDE subscriptions. Ensure Strategic Partner and Advanced/Tier 1 customers have active Strategic Roadmaps and Value Validation Plans designed to demonstrate 3–4x ROI. Have established a repeatable model that strengthens NDR and Gross Margin while defining the future of how Sitetracker delivers ongoing technical value to its customers.
*The compensation will also include a bonus plan and equity
The actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Director of Technical Account ManagementSitetracker
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