CSM

The company grew from $0 to $1.5M in two years and has a 20+ person international team. Their focus is exclusively on the home services industry, giving them deep expertise in the market.

About the Role

We are looking for a Client Success Manager to own client relationships, increase retention, reduce churn, and grow account value.

This is not a passive support role. You will proactively lead client relationships, explain Meta Ads performance, identify growth opportunities, and lead upsell and renewal conversations.

Responsibilities

* Own client relationships and proactively communicate with clients.
* Review and explain Meta Ads campaign performance.
* Identify churn risks and take action early.
* Lead upsell, cross-sell, and renewal conversations.
* Help clients improve their marketing and sales processes.
* Coordinate with media buying and sales teams.
* Monitor campaign performance and communicate results.
* Coach clients on lead follow-up and sales best practices.

Qualifications

Must Have:

* Availability during U.S. Eastern Time business hours.
* Fluent spoken and written English.
* 1+ year of client-facing experience.
* Experience in a marketing/performance marketing agency.
* Experience managing clients running Meta Ads.
* Ability to confidently explain campaign results to clients.
* Sales experience or strong comfort with upselling and renewals.
* Highly proactive, accountable, and independent.
* Strong data and communication skills.

Nice to Have:

* Account management or sales background.
* Experience with GoHighLevel or Notion.
* Home services, AV, smart home, HVAC, solar, or similar industry experience.

Offer Details

* Location: 100% remote, preferably LATAM
* Working Hours: EST
* Contract: Independent contractor / freelance
* Base: $4,000/month
* Performance Bonus: Upsells and client retention
* OTE: $6,000–$7,000/month

Hiring Steps

1. Initial Zabota Screening
2. Client Interview
3. Practical Task or Second Stage Interview
4. Offer