Bilingual Orthodontic Treatment Coordinator

Key Responsibilities:

* Manage incoming leads: handle all incoming patient inquiries, CRM leads, and new patient calls, responding to every new lead immediately.
* Follow up and convert: conduct high-volume outbound follow-ups by phone, text, and email, overcome objections, and convert inquiries into scheduled new patient consultations.
* Schedule consultations: book new patient consultations in the practice management system.
* Confirm appointments: personally confirm each appointment three days before and again one day before the visit to maximize attendance.
* Educate patients: build relationships with prospective patients and explain orthodontic treatment options (braces, clear aligners/Invisalign) in English and Spanish.
* Explain coverage and payment: answer questions about orthodontic insurance benefits, co-pays, lifetime maximums, third-party financing, and payment plans.
* Keep the CRM current: maintain accurate records, lead stages, and communication history so no follow-up is missed.
* Track performance: monitor and report monthly lead-to-consultation conversion metrics.

Requirements

Must Have:

* Minimum of 2 years of experience in a U.S. orthodontic practice as a Treatment Coordinator, New Patient Coordinator, or in a similar patient-facing role. Only candidates with orthodontic experience will be considered; general dental experience alone is not enough.
* Strong working knowledge of orthodontic treatment options, orthodontic insurance verification, third-party patient financing, and payment structures.
* A proven track record of converting leads into scheduled consultations, and comfort discussing your past sales performance.
* Hands-on experience using CRM software for lead and pipeline management.
* Bilingual in English and Spanish, with excellent written and verbal communication skills. Professional English proficiency is required.

Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 9:30 AM – 6:30 PM PST.