Senior Business Analyst

* Analyze clinical pathways, business requirements and operational workflows, identifying opportunities for improvement and standardization.
* Define future-state processes and develop clear business and solution requirements aligned with clinical and operational needs.
* Facilitate workshops and stakeholder engagement to gather requirements, assess user feedback and agree priorities.
* Use process mapping and business analysis tools to document workflows, communicate benefits and support solution design.
* Develop solution proposals, business cases, implementation documentation and resource estimates, including time, cost and staffing requirements.
* Work collaboratively with project managers, clinical teams, ICT specialists and other stakeholders to support successful project delivery.
* Assess existing healthcare systems and technologies, identifying integration requirements and opportunities to maximize existing solutions.
* Support vendor engagement, requirements management, change leadership and the evaluation of implemented solutions.
* Ensure recommendations align with relevant ICT standards, data protection, privacy, security and information governance requirements.
* Monitor the effectiveness of changes, identify further improvement opportunities and contribute to quality assurance and continuous improvement.

Candidate Profile

* Relevant qualification in Business Analysis, IT, Data Analytics, Business, Mathematics or a related discipline.

* Significant experience working as a Business Analyst on large-scale projects.

* Experience in healthcare, acute hospital environments, service improvement or frontline service delivery is highly desirable.

* Strong understanding of clinical process analysis, workflow redesign, requirements management and business case development.

* Experience in project effort estimation, vendor management, stakeholder engagement and change leadership.

* Excellent analytical, problem-solving and decision-making skills, with the ability to understand complex issues and their impact on service delivery.

* Strong communication, report-writing and presentation skills, with the ability to work effectively across multidisciplinary teams.

* Ability to manage competing priorities, meet deadlines and identify practical solutions that improve efficiency and service quality.

PFH Technology, owned by Ricoh – a Japanese-based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO-certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.