Senior Salesforce Administrator (f/m/d)

To join our Scalable Business Platform within the Platform Operations Unit, we are looking for a:

Senior Salesforce Administrator (f/m/d)

Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)

Your tasks

* Design and implement scalable configurations, automations and platform governance standards

* Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality

* Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives

* Lead change management processes, improve documentation and enable internal users through training

* Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup

* Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality

* Collaborate with developers to align declarative and programmatic solutions for sustainable growth

* Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience

* 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.

* Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration

* Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes

* Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work

* Fluency in English

What we offer you

* Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)

* Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

* 28 vacation days

* 2.5 additional days off at Christmas, New Year's Eve and Carnival

* Buddy program (an experienced trustee is at your side)

* Individual learning & development opportunities (internal & external trainings, e-learnings)

* Events (Team Events, Unit Events, etc.)

* Health Pass (free online and offline sports, fitness, and health courses)

* Permanent contract with Europe's trusted brand

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.