Home Health Billing Virtual Assistant (Billing, Claims & Authorizations Support)

ABOUT YOU

What sets us apart is YOU. You’re not just any virtual team member—you’re a Helper Hero! If you’re passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you’re who we are looking for. If you love tackling behind-the-scenes tasks with a smile, ensuring that our clients and caregivers receive the best possible support, apply today!

JOB OVERVIEW

We are seeking a detail-oriented Home Health Billing Virtual Assistant to support our billing operations. The primary focus of this role is managing software workflows for home health billing. The ideal candidate possesses hands-on experience with EMR platforms, specifically HHAeXchange or Axxess, and has strong familiarity with billing and authorization processes.

KEY RESPONSIBILITIES:

Billing Software Management: Utilize hands-on experience in HHAeXchange or Axxess to

maintain billing workflows, manage records, and ensure precise system entries.

Claims Processing: Submit, review, and track home health billing claims.

Authorizations: Obtain, verify, and monitor prior authorizations and ongoing coverage to ensure services are covered.

Denials & Follow-Up: Research claim denials, file appeals, and perform necessary follow-ups to maximize reimbursement.

Electronic Visit Verification (EVV): Monitor EVV compliance, review logs, and resolve visit discrepancies as needed.

ATTRIBUTES OF A SUCCESSFUL HELPER HERO

Empathy: You genuinely care about people and want to make a difference in their lives. Organization: You’re a master of multitasking and can keep everything running smoothly.
Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal.
Tech-Savvy: You’re comfortable with business software and quick to learn new tools.
Problem Solver: You can see the big picture when resolving complex issues and follow through until they’re fully resolved.
Self-Starter: You work effectively without supervision and follow processes precisely. Reliability: You’re dependable, punctual, and always ready to step up when needed.

HELPER HEROES REQUIREMENTS

All Helper Heroes virtual assistants are required to meet the following:

HIPAA Training: Complete four (4) HIPAA courses and submit the certificates.

Compliance Training: Complete EPICompliance training, including OSHA for Healthcare.

Time Tracking: Use Hubstaff for time tracking during all working hours, with location enabled.

Commitment: A minimum six (6)-month commitment to the role.

Exclusivity: This is an exclusive engagement. Working with other clients or taking on outside work (moonlighting) is not allowed without proof of resignation from the other role.

Documents: Submit all required initial documents during onboarding.

Engagement: This role is engaged under a Helper Heroes Independent Contractor Agreement.

Application Question(s):

* Employment status: employed, unemployed, planning to resign
* The starting base pay is fixed at $6.50/hr for 20hrs/ week but might to transition to full-time. Reply YES if you agree.
* Do you have any Billing, Claims & Authorizations Support experience? If yes, please explain.

Experience:

* Home Health Billing: 1 year (Preferred)
* HHAeXchange or Axxes: 1 year (Preferred)

Work Location: Remote

Requirements

Software Proficiency: Hands-on experience with HHAeXchange or Axxess is required (this is
the top priority for the role).
Home Health Billing Experience: Direct background in US home health billing operations, including claims submission, authorizations, denial management, and EVV.

Communication Skills: Excellent written and verbal English skills. (Spanish fluency is not required).
Shift Availability: Willing and able to work during US hours: 10:00 AM to 2:00 PM EST.
Technical Setup: Reliable high-speed internet, backup connection, and a quiet home office environment.

Benefits

WHY YOU’LL LOVE WORKING WITH US

Competitive Base Pay: We offer the highest base pay in the home care industry! Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. Growth Opportunities: As we grow, so will you! Plenty of room to learn and advance.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Job Type: Full-time

Pay: Php32,000.00 - Php64,000.00 per month

Benefits:

* Pay raise
* Work from home

READY TO BE A HERO?

If you’re excited to join a team where you’ll be appreciated, have a sense of purpose and inclusion, and help create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.