Customer Service Representative
At Baptist Health · Texas City, TX, United States
- Customer support
- Full-time
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Where you can work from
Open to the United States
“Texas City, TX, United States”
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- First seen by us
- 15 October 2026
- Last checked
- 20 hours ago
Job description
From Baptist Health’s job post, as they wrote it.
About us
Founded in 1955, Baptist Health serves families throughout the Northeast Florida region with high-quality, comprehensive care for every stage of life.
Currently ranked as the most preferred health care provider in the Jacksonville area, Baptist Health is deeply honored to serve the community through a growing circle of care that includes nationally accredited hospitals, including the regions only childrens hospital.
Read the full description
Baptist has more than 200 primary care and specialty physician practices, childrens specialty clinics, home health care, behavioral health, occupational health, rehabilitation services and urgent care.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
Requirements:
* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
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