NOC Engineer / Network Operations Center Engineer

Role Summary

As an L1 NOC Engineer, you will serve as the first line of defense ensuring the high availability, performance, and reliability of our mission-critical SaaS platforms. Operating within a hybrid model, you will directly safeguard the end-user experience by proactively catching system anomalies before they impact customers. Your ability to execute rapid initial triaging and maintain clear escalation paths directly minimizes system downtime and drives operational excellence across our global cloud infrastructure.

What You’ll Do (Key Responsibilities)

* Maintain continuous ecosystem visibility by actively monitoring multi-cloud and application health indicators across New Relic, Azure Monitor, and AWS CloudWatch.
* Drive rapid incident resolution by executing established Standard Operating Procedures (SOPs) and technical runbooks the moment infrastructure or application alerts trigger.
* Ensure seamless operational continuity by cleanly escalating undocumented or complex systemic issues to L2 Engineers, providing complete diagnostic data and initial troubleshooting logs.
* Optimize incident workflows by logging, categorizing, and managing the lifecycle of support tickets within ServiceNow, Freshservice, and Jira.
* Protect the stakeholder experience by issuing clear, timely, and precise internal communication updates regarding high-priority incident timelines and blast radiuses.
* Eliminate operational blind spots by conducting detailed, data-driven shift handovers to ensure zero friction for active issues moving between global teams.

What You Bring (Skills & Qualifications)

Must-Haves

* Multi-Cloud Familiarity: Hands-on exposure or foundational knowledge operating within Azure and/or AWS environments.
* Monitoring Tool Competency: Basic experience navigating dashboards and analyzing metrics in New Relic, Azure Monitor, or AWS CloudWatch.
* Ticketing System Proficiency: Experience utilizing enterprise IT service management tools such as ServiceNow, Freshservice, or Jira to track incidents.
* Process Discipline: A proven ability to strictly adhere to technical workflows, follow structured documentation, and recognize exact boundaries for L2 escalation.
* Schedule Flexibility: Willingness to work a rotating shift schedule to maintain continuous 24/7/365 NOC coverage.
* Experience: 0-5 years

Nice-to-Haves

* Industry Certifications: CompTIA Network+, AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or ITIL v4 Foundation.
* Technical Education: An Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent technical bootcamp experience.
* Scripting Basics: Basic understanding of command-line interfaces (Linux/Windows) or light scripting knowledge.

What We Offer

Highlight what matters most to candidates today.

✔ Competitive compensation
✔ Health benefits
✔ Remote/flexible work options
✔ Professional development support

📍 Location Chennai or Hyderabad (Hybrid)

Equal Opportunity Statement:

At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.