Bilingual Dental Insurance & Patient Coordinator - Prosthodontics

Key Responsibilities:

• Verify dental insurance eligibility and benefits for scheduled patients, including deductibles, annual maximums, waiting periods, frequency limitations, and coverage percentages.

• Contact insurance carriers by phone and portal to clarify benefits and resolve coverage questions.

• Submit and track pre-authorizations and pre-determinations for prosthodontic and periodontal treatment.

• Document benefits breakdowns and verification results accurately in Open Dental.

• Answer inbound calls and make outbound calls in English and Spanish, following office scripts.

• Schedule new patients, confirm upcoming appointments, and manage the provider schedule.

• Follow up on cancellations and no-shows to rebook patients and fill open slots.

• Maintain patient demographics and insurance information in Open Dental and support new patient intake.

• Use Weave for patient calls, texts, and outreach.

• Handle patient information with discretion and in full compliance with HIPAA.

Requirements

Must Have:

• Minimum of 1 year of dental insurance verification experience in a U.S. dental office. General medical insurance verification does not qualify — only candidates with dental insurance experience will be considered.

• Bilingual in English and Spanish with excellent written and verbal communication skills. Fluent, natural spoken English with a clear, professional phone presence is required (American accent preferred).

• Experience documenting dental benefits and handling pre-authorizations / pre-determinations.

• Dental scheduling experience, including managing cancellations and no-shows.

• Strong attention to detail, accurate data entry, and the ability to follow scripts and procedures consistently.

• Solid understanding of HIPAA and patient confidentiality.

• Private, quiet home office with a reliable computer, high-speed internet, backup internet and power, and a noise-canceling headset.

Nice to Have:

• Open Dental experience.

• Weave experience.

• Prosthodontic or periodontal practice experience.

• Experience in a busy dental front office or specialist scheduling.

Please note that this is a full-time contractor position with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Thursday, 7:00 AM–4:00 PM EST, and Friday, 7:00 AM–12:00 PM EST. HIPAA training is required for all placements.