Strategic Account Manager

Core Responsibilities

* Own a book of strategic accounts, managing complex relationships with multiple stakeholders across each account.
* Develop and maintain named account plans updated quarterly: contact maps, relationship health, expansion opportunities, and renewal forecasts.
* Actively cover non-customer named accounts in your territory: build contact maps, develop relationships, and identify entry points for new business.
* Lead executive business reviews and strategic conversations with senior customer stakeholders.
* Identify and close expansion opportunities: new use cases, user growth, and product adoption.
* For named accounts with active Sales pursuits, engage in joint selling; coordinate with the Sales team on outreach, strategy, and commissions.
* Partner with CSMs on customer health and with Sales on new logo opportunities within strategic accounts.
* Maintain accurate account records and forecasting and flag risks to leadership early.
* Use AI tools to improve account planning, stakeholder research, and expansion opportunity identification.

About You

* Business Insight: You use your knowledge of customer business objectives, industry trends, and competitive dynamics to develop account strategies that drive retention and expansion.
* Communicates Effectively: You lead executive-level conversations with senior customer stakeholders across complex, multi-threaded accounts. You adapt your communication style to the audience and consistently advance account goals.
* Drives Results: You consistently meet or exceed retention and expansion targets on a strategic book of business. You manage complex, long-cycle account dynamics without losing revenue momentum.
* Manages Complexity: You manage complex, multi-stakeholder account environments involving long renewal cycles, competing priorities, and cross-functional dependencies.
* Collaborates: You build trusted working relationships across CS, Sales, Product, and executive leadership. You are recognized as a reliable cross-functional partner who coordinates delivery across complex accounts.
* Engaged: You share our values and possess the essential competencies needed to thrive at Redica.

Qualifications
* Bachelor’s degree in business, marketing, life sciences, or a related field.
* Proven success leading enterprise-level account management or strategic sales initiatives, preferably in a B2B technology or software setting.
* Experience in or exposure to the life sciences quality, regulatory, and compliance domain.
* Strong commercial acumen with advanced negotiation, presentation, and communication skills.
* Proficiency in CRM and account planning tools for managing pipeline, forecasting, and customer engagement.

Additional Information
Top pharmaceutical companies, food manufacturers, medtech companies, and service firms from around the globe rely on Redica Systems to mine and process government inspection, enforcement, and registration data. This enables them to quantify risk signals from their suppliers, identify market opportunities, benchmark against peers, and prepare for the latest inspection trends.

Our data and analytics have been cited by major media outlets such as MSNBC, The Wall Street Journal, and The Boston Globe.

Company Description
Redica Systems is the Intelligence Cloud for life sciences, transforming regulatory complexity into connected, proactive intelligence. Redica's platform helps the world's leading Pharmaceutical and MedTech companies stay inspection-ready, manage supplier risk, and keep pace with evolving global regulations. Built on the Redica Catalyst Platform and powered by Redica ID, Redica unifies the industry's most complete regulatory and inspection datasets, sourced from hundreds of global health authorities, into trusted intelligence for quality and regulatory teams. The Redica Intelligence Cloud brings data together to anticipate risk, accelerate compliance, and enable smarter, faster decisions across the enterprise.

More information is available at redica.com.