Contract Operations Strategist

* Advise and support the New Business and Customer & Expansion teams as the subject matter expert on contracts.
* Provide support to Customer Account Managers on contract renewals that may involve multiple accounts, consolidation of renewal contracts, and changes to renewal amounts and/or product mix.
* Partner with the New Business and Customer & Expansion teams to capture contractual requirements, including complex non-standard deals that may involve input from multiple departments (Legal, Finance, Product Marketing, etc.).
* Assist in monitoring a working queue to support the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
* Review contracts pre / post-sale to ensure compliance with operational procedures / financial audit requirements. Provides assistance in resolving any contractual issues found.
* Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue.
* Partner with internal stakeholders to ensure Salesforce is enabled with required products and troubleshoot any issues.
* Perform other related duties as assigned.

WHAT YOU’LL NEED:

* 5-8 years experience, or equivalent combination of education and experience, in a Sales Operations role including direct experience of sales order processing, software contracts and renewals, invoicing, and revenue recognition policies relating to SaaS.
* Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).
* Comprehensive knowledge of software sales processes from quote-to-cash and experience in working within CRM and Financial systems.
* Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
* Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
* Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
* Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.

WHO YOU ARE:

* Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
* Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
* Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities.
* Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
* Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
* Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
* Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
* Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
* Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

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Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

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Use of AI in Hiring

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