Managed Services Specialist

Position Description:
The Managed Services Specialist is the execution engine behind our restaurant customers’ loyalty programs. A key part of PAR’s Strategy & Execution Services team, you'll develop deep product expertise in key PAR Restaurant products such as PAR Punchh (Loyalty) and PAR Games — and put that expertise to work by building, testing, and launching marketing campaigns on our clients' behalf.

This is a hands-on execution role. Specialists own the full build within our platforms: translating a client's marketing requests into a configured, QA'd, live campaign, then monitoring performance and resolving issues if they arise. You'll partner directly with client marketing teams and, where a campaign extends beyond our platforms, collaborate with the client's third-party partners to ensure successful execution. By combining product mastery with exceptional communication skills and a strong ownership mindset, you’ll become a trusted extension of the client's own loyalty marketing team.

Position Location:
Austin, TX - Hybrid

Reports To:
Manager, Managed Services

What We’re Looking For:

* 1+ years of experience in account management, marketing, or a related business function — ideally in the context of B2B SaaS (marketing/CRM/ecommerce), digital marketing agencies, or B2C brands

* Strong sense of accountability and ownership — owning end-to-end workflows and outcomes

* Meticulous attention to detail

* Impeccable written and verbal communication — able to restate a complex client request in plain terms and write clearly enough that nothing gets lost between teams

* Natural relationship builder who reads a room well and earns client trust

* Strong time management — able to triage competing deadlines across multiple customers and projects

* Highly analytical and data-driven, with strong problem-solving instincts

* Entrepreneurial, creative, resourceful self-starter

* Collegial, high-energy, thoughtful, persistent

Additional Skills:

* Bachelor's degree in business or marketing would be a plus.

* Experience designing or executing customer journeys, lifecycle programs, or segmented campaign strategy

* Familiarity with loyalty or CRM platforms and how campaign logic behaves across integrated systems

* Proficiency with Salesforce, Excel, and task management tools

Unleash your potential: What you will be doing and owning:

* Develop expert-level knowledge of PAR Punchh and PAR Games — understanding how features interact, where configuration choices have big impact, and what are execution best practices.

* Build and launch client marketing campaigns on both platforms — configuring rewards, customer segments, qualification rules, and campaign settings to deliver on the client's business strategy and marketing goals.

* Perform QA on your own and peers’ deliverables.

* Confirm campaign requirements and customer segment specifications directly with clients and secure approval ahead of launch.

* Coordinate with third-party partners when campaigns extend beyond our platforms, aligning requirements, timing, and testing.

* Monitor campaigns at launch and beyond, troubleshoot and resolve issues, and document root causes when something misfires.

* Provide reports on campaign performance, general program metrics, and guest behavior.

* Maintain accurate internal case tracking and update customer business practice documentation.

* Manage competing deadlines and flag risk to timelines early.

* Occasionally adjust your work schedule when required, to respond to urgent client needs or critical after-hours issues.

Interview Process:
Interview #1: Video Interview with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interviews with both the Team & Leadership (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email removed]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.