Senior IT Analyst

OUR PROJECTS

We have built and launched >65 products. Here's a few from our portfolio:

* Nasdaq Private Market - nasdaqprivatemarket.com

* Blackpoint Cyber - blackpointcyber.com

* Capital Markets Gateway - oakslab.com/case-studies/capital-markets-gateway

RESPONSIBILITIES

As an Senior IT Analyst you will play a pivotal role in bridging the gap between business needs and technical development of the product.

* Requirements Analysis: Collaborate with stakeholders to gather, analyze, and document detailed business and technical requirements for the product, ensuring clarity and alignment across teams.

* System Design & Architecture: Design and propose scalable system architectures, data models, and technical workflows

* Technical Feasibility: Evaluate the technical feasibility of proposed features, identifying potential risks, dependencies, and opportunities for optimization.

* Process Optimization: Analyze and improve technical processes, ensuring efficient integration of APIs, third-party services, and cloud-based infrastructure.

* Cross-Functional Collaboration: Work closely with engineering, QA, and design teams to ensure seamless translation of requirements into development-ready specifications and to support implementation throughout the product lifecycle.

* Data-Driven Insights: Leverage data analytics to assess system performance, identify bottlenecks, and recommend enhancements to improve product reliability and user experience.

* Documentation: Create and maintain comprehensive technical documentation, including system diagrams, API specifications, and user flows, to support development and stakeholder communication.

* Progress Tracking & Reporting: Monitor project progress, manage tasks, and provide regular status reports to leadership.

* Stakeholder Communication: Act as a technical liaison between non-technical stakeholders and engineering teams, ensuring clear communication of complex technical concepts.

SKILLS & REQUIREMENTS

* Technical Expertise: 4+ years of experience as an IT Analyst with a strong understanding of cloud-based architectures (e.g., AWS, Azure, GCP), APIs, and microservices.

* Project Management Skills: Ability to define project scope, goals, and deliverables

* Analytical Mindset: Exceptional problem-solving skills with the ability to break down complex business requirements into clear, actionable technical specifications.

* Collaboration Champion: Proven experience working with cross-functional teams, including Product Managers, developers, and designers

* Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders

* Detail-Oriented: Strong attention to detail, with a focus on creating precise documentation and ensuring technical accuracy in all deliverables.

* Tool Proficiency: Familiarity with tools such as Jira, Confluence, Productboard, Miro or equivalent for requirements management, system design, and API testing.

* Security: Familiarity with security best practices (HIPAA knowledge desirable but not essential)

Expected start date: December/January

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