Technical Support Engineer
At Emplyfy · Addlestone, Richmond upon Thames, United Kingdom; Ashford, Richmond upon Thames, United Kingdom; Barnes, Richmond upon T…
Salary: £30,000 – £40,000 a year
- Customer support
- Full-time
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Where you’ll work
Hybrid, based in London, Oxford, Boston or 1 more
“Addlestone, Richmond upon Thames, United Kingdom”
From the location.
“Ashford, Richmond upon Thames, United Kingdom”
From the location.
“Barnes, Richmond upon Thames, United Kingdom”
From the location.
“Chertsey, Richmond upon Thames, United Kingdom”
From the location.
“Chiswick, Richmond upon Thames, United Kingdom”
From the location.
“Colliers Wood, Richmond upon Thames, United Kingdom”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 2 September 2026
- First seen by us
- 3 November 2026
- Last checked
- 8 hours ago
Job description
From Emplyfy’s job post, as they wrote it.
Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations.
This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers.
Read the full description
What You'll Be Doing
* Take ownership of customer technical queries and provide appropriate support.
* Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
* Manage incoming support tickets and requests through the Service Desk platform.
* Keep customers informed about progress and resolution times in accordance with SLAs.
* Escalate serious or business-critical incidents when required.
* Plan and manage daily priorities to ensure work is completed efficiently.
* Monitor customer systems and environments and ensure their technology continues to support business requirements.
* Install, configure, test, maintain and repair IT equipment and software.
* Maintain clear records of technical activity, ticket updates and outstanding tasks.
* Deal with urgent incidents both remotely and on-site.
Benefits
* Salary between £30,000 and £40,000 per year, based on experience.
* 40 days' annual leave.
You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including:
* Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
* Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
* Intune, RMM technologies and telephone systems.
* Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
* Working alongside external suppliers and service providers to resolve technical matters.
* Following established procedures and recognised IT best practices.
* Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
* Azure administration and implementation.
* Windows 10, Windows 11 and Mac systems.
* Client-specific builds, imaging and deployment.
* Strong communication skills and a customer-focused approach.
* The ability to investigate and resolve technical problems with minimal supervision.
* A collaborative and reliable approach to teamwork.
Technical Support EngineerEmplyfy
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