Application Engineer

How You’ll Make a Difference
At Vets Now, our clinics and contact centre rely on our software every day. Reporting to the Applications Manager, you’ll join a small but experienced & enthusiastic team, in building and supporting our custom built practice management system and the integrations that connect it to the rest of our tools. You’ll get real problems to solve, decide how to tackle them and own them through to the end. Part of your week will go on supporting users, and what you learn from them will shape what we build next.
Build and support production software, turning what users need into small, well made improvements
Get to the real problem behind each request before committing to a fix, and push back when someone hands you a solution instead of a problem
Figure out whether an issue calls for training or a missing feature before deciding what to build
Write up requests from clinics and support teams as clear requirements, with the evidence behind them
Test changes to client journeys, weigh up the results, then decide whether to keep testing, make the change permanent or switch it off
Work with React on the front end, SQL Server for data and Azure services, connect systems through APIs, and use AI tools for discovery, building and analysis while keeping a critical eye on what they produce

You Might Be a Great Fit If...
We’re looking for a driven, capable professional who brings:
Around three years’ commercial experience building technical solutions
Microsoft Azure experience
A track record of developing small, well made improvements that make life easier for users on applications
Rigour with data: you reconcile the numbers before you trust the results
The ability to turn user needs into clear priorities, and to explain trade offs to colleagues with and without a technical background
A commitment to supporting our purpose and values

How We’ll Support You
At VetsNow, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
A role with real business impact supporting teams across the organisation
Clear career pathways with progression opportunities within the IVC Group and beyond
Ongoing learning and development supported by tailored programmes and resources
A collaborative, values-led culture focused on care, innovation, and continuous improvement
Hybrid working, with around one office day a month in Edinburgh

What We Offer Our Team
Healthcare Cash Plan
Cycle to Work scheme
Green Cars salary sacrifice scheme
Voluntary benefits: choose from a range of benefits to suit you
Discounted staff pet care
Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.