DevOps Engineer

Key Responsibilities

1. CI/CD & Release Engineering

* Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
* Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
* Implement automated build, packaging, and deployment processes
* Enforce version control best practices (branching strategies, tagging, artifact management)
* Support release cycles, including validation, smoke testing, and rollback strategies

1. Automation

* Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
* Automate environment provisioning, configuration, and upgrades
* Build reusable automation components to improve scalability and consistency
* Reduce manual operations through process automation and scripting

1. Environment & Platform Management

* Deploy and manage MX environments across development, testing, and production stages
* Handle environment lifecycle:
* Provisioning
* Configuration
* Upgrades & patching
* Decommissioning
* Ensure environments are standardized, reproducible, and compliant
* Support multi-client and multi-environment setups in SaaS or hybrid models

1. Monitoring, Observability & Reliability (SRE mindset)

* Implement and maintain:
* Monitoring
* Logging
* Alerting
* Ensure end-to-end observability of platforms and pipelines
* Perform root cause analysis (RCA) on incidents
* Contribute to improving system reliability, SLAs, and operational KPIs

1. Data & Environment Operations

* Manage environment data lifecycle:
* Data provisioning
* Data masking for non-prod environments
* Data sampling and reduction
* Support database operations:
* Migration
* Sanitization
* Reconciliation
* Ensure compliance with security and data governance requirements

1. Incident & Support Management

* Act as a technical escalation point for environment and platform incidents
* Troubleshoot complex issues across infrastructure, pipelines, and environments
* Coordinate with support and product teams for resolution
* Ensure proper documentation and knowledge sharing

1. Collaboration & Delivery Enablement

* Collaborate with:
* Development teams (integration into CI/CD pipelines)
* QA teams (test automation and environment consistency)
* Product teams (release readiness and constraints)
* Client teams (technical coordination and delivery)
* Contribute to smooth delivery across project lifecycle

1. Continuous Improvement & Best Practices

* Promote DevOps principles:
* Automation-first
* Continuous integration & delivery
* Shift-left testing
* Identify inefficiencies and propose improvements
* Contribute to:
* Internal tooling
* Documentation
* Standardization efforts
* Share knowledge and support onboarding of new team members

Required Skills & Experience

Technical Skills

* CI/CD tools: Jenkins, GitLab CI, Azure DevOps
* Version control systems: Git (advanced usage)
* Proficiency in template engines, specifically FreeMarker (FTL)
* Scripting: Shell, Python, Groovy
* Operating systems: Linux/Unix
* Cloud platforms: AWS (preferred), Azure/GCP is a plus
* Databases: RDBMS (Oracle, PostgreSQL, or similar)

DevOps & Platform Expertise

* Experience building and operating CI/CD pipelines in complex environments
* Knowledge of monitoring and observability tools
* Exposure to SaaS / distributed architectures

Soft Skills

* Strong analytical and troubleshooting skills
* Ability to work under pressure in production environments
* Clear communication with both technical and non-technical stakeholders
* Team-oriented with strong collaboration mindset
* Proactive and continuous improvement mindset

Experience

* 1-2 years of experience in DevOps, CI/CD
* Hands-on experience in production or client-facing environments preferred

Education:

* Bachelor's degree in a related field required