Technical Support Engineer (m/f/d)
At Sereact · Germany
- Customer support
- Full-time
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar emails you new jobs open to you within hours of us finding them, before most people see them.
Where you’ll work
Hybrid, based in Germany
“Germany”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
Report a mistake
- Posted
- 16 September 2026
- First seen by us
- 4 November 2026
- Last checked
- 3 hours ago
Job description
From Sereact’s job post, as they wrote it.
Who We Are
We are a fast-growing embodied AI company building robots that reason and act in real warehouse and factory environments. Our AI-powered systems help businesses streamline operations, boost productivity and transform physical work.
Overview
We are seeking a highly motivated and technically strong individual to join our Technical Support team. You will be responsible for providing exceptional support to our customers, ensuring smooth operation and rapid resolution of technical issues. You will remotely access and diagnose robots using tools like SSH, Docker and Python and guiding customers through structured problem-solving processes on-site and collaborating with internal teams to resolve complex hardware and software issues. This role involves significant travel (approximately 50-75%) to customer sites across Europe.
Read the full description
Your Responsibilities
Support:
* Provide first-line technical support to customers for our AI robotics systems.
* Serve as the primary point of contact for customers, delivering technical support with a focus on clear communication, active listening, and empathetic problem-solving to ensure a positive customer experience.
* Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools in our stack.
* Collaborate with internal and external hardware and software teams to solve complex technical problems.
* Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
* Act as an on-call support contact during assigned shifts to address urgent customer issues.
Optimize:
* Share your learnings, improve our knowledge base and tooling to foster a collaborative and learning-focused environment.
* Maintain accurate documentation of incidents, solutions, and customer interactions.
* Identify recurring problems and contribute to product and process improvement initiatives.
* Develop and lead the development of platform improvements including ticketing system, customer-facing dashboards and debug tooling.
Qualifications:
Education and Experience
* 2+ years of work experience in robotics and customer-facing roles.
* Experience with remote support tools and techniques, including SSH and Docker.
* Willingness to travel across Germany
Skills
* Proficiency in Python programming and the ability to debug code.
* Working knowledge of databases and SQL
* Strong troubleshooting skills with a methodical approach to problem-solving.
* Excellent communication skills and experience working with customers in a technical support capacity.
* Familiarity with robotics systems and their operational environments.
* Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed.
What We Offer
* Wellpass (gym membership)
* Flexible working hours
* Option to work from home when needed
* A motivated team and an open culture
* Competitive compensation and excellent career development opportunities
Technical Support Engineer (m/f/d)Sereact
Apply on Sereact (opens in a new tab)Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
