Collections Agent
At Kiwi Financial Inc · Santo Domingo; Santo Domingo, Dominican Republic
- Operations
- Full-time
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Where you can work from
Open to the Dominican Republic
“Santo Domingo”
From the location.
“Santo Domingo, Santo Domingo, Dominican Republic”
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- Posted
- 30 October 2026
- First seen by us
- 3 November 2026
- Last checked
- 22 hours ago
Job description
From Kiwi Financial Inc’s job post, as they wrote it.
Role Summary
We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.
Key Responsibilities
* Make and receive calls, texts, and emails with past-due customers.
* Negotiate payment arrangements and process payments according to policy.
Read the full description
* Explain balances, payments, fees, and payoff amounts clearly.
* Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
* Obtain and document proper ACH payment authorizations under NACHA rules.
* Document every interaction accurately in the loan management system.
* Escalate disputes, hardship cases, fraud claims, and complaints to the right team.
* Meet daily productivity and quality goals.
Qualifications
* 1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.
* Fluent English, written and spoken.
* Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
* Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.
* Strong negotiation, empathy, and active listening skills.
* Comfortable working toward daily targets in a fast-paced environment.
Remote - Based in Dominican Republic
Collections AgentKiwi Financial Inc
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