Senior Delivery Manager - Enterprise Workflow & AI Transformation

What You'll Do

* Own the integrated delivery plan across business process, user experience, workflow/case management, integrations, AI/document intelligence, security, testing and release workstreams.

* Translate program outcomes into increments, milestones, release plans, dependencies, decision points and acceptance evidence.

* Operate within an Agile or hybrid enterprise delivery model, including backlog readiness, sprint/release planning, demonstrations, retrospectives and production governance.

* Maintain disciplined RAID, decision, change, action and dependency management; surface material issues early with options and recommendations.

* Coordinate architecture, cybersecurity, privacy, records management, Responsible AI, operations and production-readiness reviews.

* Manage client and Paralucent governance, status reporting, financial tracking, forecasting, resource planning and milestone acceptance.

* Ensure requirements-to-test-to-evidence traceability and that no prototype is represented as production-ready.

* Plan cutover, pilot, hypercare, transition-to-support and progressive knowledge transfer.

* Create a high-accountability team environment with clear owners, due dates and escalation paths.

What Success Looks Like

* A credible integrated plan, governance cadence and decision model are operating early.

* Milestones are achieved with transparent scope, budget, quality and risk reporting.

* Dependencies on enterprise teams and legacy-system owners are identified before they block delivery.

* Working end-to-end increments reach pilot and production with complete approval and test evidence.

* Operational teams are prepared to adopt, support and improve the solution after launch.

* 8+ years leading enterprise software, digital transformation or workflow/case-management delivery, including several years in senior delivery or program leadership.

* Demonstrated success delivering complex solutions into production in banking, financial services or another highly regulated industry.

* Strong command of Agile delivery, release planning, dependency management, change control, financial management and executive reporting.

* Experience coordinating architecture, security, privacy, records, compliance, operations and technology stakeholders.

* Ability to manage multiple vendors, distributed teams and cross-functional workstreams without losing end-to-end accountability.

* Strong written and verbal communication, including concise executive reporting and difficult escalation conversations.

* Practical understanding of cloud applications, enterprise integration, workflow, AI governance and production-readiness controls.

Preferred Experience

* Experience with Canadian banking environments and enterprise risk/governance processes.

* Experience delivering high-volume operational workflow, document-processing or regulated case-management solutions.

* PMP, PMI-ACP, Scrum, SAFe or comparable delivery certification.

* Experience using EOS-style scorecards, clear seat accountability and issue-solving disciplines.

Role Scorecard: Illustrative Measures

Final targets and cadence will be confirmed for the specific assignment. Typical measures include:

* Milestone predictability and release readiness

* Budget and capacity variance

* Age and closure rate of critical RAID items

* Decision and dependency turnaround

* Defect escape and production-stability trends

* Stakeholder confidence and acceptance timeliness

* Knowledge-transfer and operational-readiness completion

How You Demonstrate Our Core Values

Driven: Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.

Takes Ownership: Closes loops, communicates risks early and remains accountable across handoffs.

Creative Problem Solver: Clarifies the real problem and proposes practical options with trade-offs.

Humbly Confident: Brings sound judgment, explains reasoning and actively invites challenge and feedback.

Customer Centric: Understands operational reality, success measures and the impact of decisions on users and the institution.