Operations Lead
At Clera · New York; New York, United States
Salary: $180,000 to $220,000 a year
- Operations
- Full-time
- Lead
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Where you can work from
Open to the United States
“New York”
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“New York, New York, United States”
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“Candidates should be based in New York or willing to relocate.”
From the job description.
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- Posted
- 15 hours ago
- First seen by us
- 9 November 2026
- Last checked
- 7 hours ago
Job description
From Clera’s job post, as they wrote it.
About the Role
Own a core operational domain at an early-stage fintech, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automations, working closely with Product and Engineering to increase operational capacity while keeping teams lean.
What You'll Do
* Handle operational cases directly at first to identify process gaps and establish meaningful performance metrics.
Read the full description
* Design and launch production automations, then measure their impact on live workflows.
* Develop agent-based systems that automate routine work while keeping human review for high-risk decisions.
* Partner with Product and Engineering to define and build operational tooling.
* Create and maintain standard operating procedures, escalation paths, and domain-specific KPIs.
* Improve throughput and reliability without relying on proportional headcount growth.
What We're Looking For
* Approximately 3 to 6 years of experience, including hands-on operations ownership at an early-stage technology company.
* Experience in fintech, payments, banking, crypto, or another regulated financial services environment.
* A track record of shipping production workflow automations or agents, rather than prototypes alone.
* Experience designing end-to-end operational processes, including SOPs, KPIs, and tooling.
* Hands-on familiarity with queue management, case handling, transaction processing, or similar operational work.
* Ability to work directly with Product and Engineering teams to shape operational systems and tools.
* Experience with payment operations, compliance, risk, or financial crime workflows is valuable.
Compensation & Benefits
Base salary: $180,000 to $220,000 annually. Visa sponsorship is available.
Location
On-site in New York, New York. Candidates should be based in New York or willing to relocate.
Operations LeadClera
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