Technical Support Specialist German Speaker
At Surgo PTY Ltd · Cape Town, Western Cape, South Africa
- Customer support
- Full-time
Where you can work from
Open to South Africa
“Cape Town, Western Cape, South Africa”
From the location.
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- First seen by us
- 15 October 2026
- Last checked
- 24 hours ago
Job description
From Surgo PTY Ltd’s job post, as they wrote it.
We are looking for Technical Support Specialist - this is a WFH opportunity
As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.
Key Responsibilities:
* Provide high-quality customer support for network-related issues and inquiries.
Read the full description
* Manage and resolve network issues, utilizing your IT and network expertise.
* Support ticketing processes and ensure timely resolution of customer concerns.
* Coordinate with network engineering teams to address customer network needs.
* Demonstrate strong customer orientation and multitasking abilities.
* Effectively communicate with customers, providing clear and timely updates.
* Apply time management skills to prioritize tasks and achieve results.
Qualifications:
* 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
* Strong background in IT and customer support, with a solid understanding of network knowledge.
* CISCO certification is preferred.
* Proficiency in network engineering for customer networks.
* Excellent customer orientation, multitasking skills, and time management abilities.
* Result-oriented with strong communication skills.
* Fluent in German and English at a C1 level.
Remuneration:
* Competitive salary and benefits package.
* Opportunities for professional development and growth.
* A supportive and dynamic work environment.
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