Operations Associate – Mandarin Fluency Required

Role Overview
The Operations Associate serves as an operational leader who ensures the smooth day-to-day execution of clinic workflows—so Clinic Managers can focus on sales, performance, and strategic growth. This person will play a key role in the successful integration of the practice into the Annie platform, acting as a liaison between field teams and Annie Support Team functions. Fluent in Mandarin candidates are highly preferred.

Key Responsibilities
Day-to-Day Operational Excellence
o Oversee device maintenance, cash handling, daily deposits, and facility
upkeep
o Own HRIS-based onboarding and offboarding of employees
o Maintain accurate inventory processes and supply chain ordering
o Ensure OSHA/HIPAA compliance and required documentation are up-to-date
o Coordinate with vendors for service, repairs, and supply deliveries

Build a Strong, Performance-Oriented Culture
o Track and ensure completion of operational SOPs and checklists
o Set clear expectations for operations and foster a culture of accountability
o Identify inefficiencies or bottlenecks in workflows and recommend solutions
o Support a team culture grounded in consistency, trust, and ownership

Technology & Systems Leadership (Zenoti)
o Maintain accuracy and completeness in Zenoti system for appointments, staff
data, and client records
o Support Clinic Managers and staff in using Zenoti efficiently
o Troubleshoot or escalate Zenoti issues with good judgment and timeliness

Customer Service & Growth Mindset
o Ensure a world-class guest experience that results in >4.75-star average
ratings across platforms
o Support dispute resolution processes professionally and promptly
o Encourage referrals and drive loyalty through operational readiness and
service consistency

What We're Looking For
Core Competencies
o Organization & Planning: Ability to prioritize, schedule, and execute
operational tasks efficiently
o Proactivity: Takes initiative without being prompted; solves problems
independently
o Persistence: Follows through, even when challenges arise
o Analytical Thinking: Understands data, systems, and can make sound
operational decisions
o Creativity: Thinks of innovative ways to support staff and streamline backend
processes
o Communication: Communicates clearly in writing and speech, in English and
Mandarin

Preferred Qualifications
o Experience in multi-unit operations, medical aesthetics, or retail leadership preferred
o Fluent in Mandarin (including speaking, reading, writing)
o Ability to travel between clinic locations as needed
o Bachelor’s degree required

Compensation
o $70,000-75,000 based on YOE
o Competitive compensation including salary & bonus.
o Flexible paid time off
o Health reimbursement plan
o 401K plan