Senior Digital Marketing & E-Commerce Specialist

RESPONSIBILITIES:

Social Media Management & Content Creation

* Architect and execute a dynamic social media growth strategy across Instagram and Facebook, fostering deep connections within the cycling, triathlon, and endurance communities.
* Develop and manage comprehensive content calendars, balancing brand storytelling, product launches, customer spotlights, and educational guides.
* Design engaging digital assets, including high-converting graphics, promotional banners, short-form reels, and rich media content using tools like Canva or Adobe Creative Suite.
* Schedule, publish, and actively moderate social channels, tracking engagement trends and continuously optimizing creative execution to lift brand awareness and acquisition.

Google Ads & Digital Marketing

* Build, manage, and scale performance-driven Google Ads campaigns (Search, Shopping, and Display) designed to capture high-intent traffic from clubs, corporate teams, and individual athletes.
* Perform ongoing keyword research, ad copy split-testing, and audience segmentation to maximize return on ad spend (ROAS) and lower acquisition costs.
* Monitor advertising budgets and key performance metrics, translating data insights into regular strategic recommendations and executive reporting.
* Contribute to broader digital growth initiatives as the brand expands its market presence.

Shopify & E-Commerce Administration

* Oversee daily Shopify storefront operations, maintaining immaculate accuracy across product listings, variant pricing, collections, and on-site merchandising.
* Upload and optimize product descriptions, high-resolution imagery, and technical fabric specifications to enhance conversion rates (CVR).
* Support digital merchandising strategies, seasonal promotions, and rapid product launches to drive average order value (AOV).
* Monitor website performance, troubleshoot friction points in the customer journey, and provide light order administration support when seasonal volume peaks.

Email Marketing & Customer Engagement

* Establish and scale the brand's direct-to-consumer email marketing engine, evaluating and implementing platforms such as Shopify Email, Klaviyo, or Mailchimp.
* Design and deploy automated lifecycle sequences, including welcome series, abandoned cart recovery, browse abandonment, and post-purchase check-ins.
* Segment subscriber lists to deliver targeted campaigns for custom team kits, corporate programs, and special event participants.
* Analyze campaign performance metrics (open rates, click-through rates, and attributed revenue), iteratively improving messaging through structured testing.

Customer Support & Business Administration

* Provide prompt, expert-level support for customer enquiries regarding custom design specifications, production lead times, and order tracking.
* Collaborate with internal production and logistics stakeholders to ensure seamless order fulfilment and clear customer communication.
* Maintain meticulous operational documentation, helping refine standard operating procedures (SOPs) as business systems evolve.
* Take ownership of general business administration tasks as required by a fast-moving, entrepreneurial team.

Requirements

QUALIFICATIONS:

* Experience: Minimum of 3+ years of dedicated experience in digital marketing, e-commerce, or a closely related commercial role, with senior-level execution capability.
* Market Expertise: At least 2 years of proven experience running digital campaigns or managing customer operations tailored to Australian audiences.
* Paid Media: Demonstrated hands-on track record of managing and optimizing Google Ads campaigns with verifiable return on investment.
* Platform Proficiency: Comprehensive working knowledge of Shopify administration, product catalog management, and e-commerce best practices.
* Content Mastery: Professional proficiency with visual design suites (Canva or Adobe Creative Cloud) and a strong eye for athletic lifestyle aesthetics.
* Communication: Exceptional written and verbal English communication skills, with a polished, professional tone suited to direct client engagement.
* Analytical Aptitude: Solid command of digital marketing performance metrics, attribution models, and web analytics tools.
* Mindset: Highly organized, detail-oriented, self-directed, and capable of balancing multiple independent priorities in a growing team environment.

DESIRED (NOT REQUIRED):

* Industry Background: Direct professional or personal familiarity with cycling, triathlon, endurance sports, or consumer technical apparel.
* Paid Social: Working knowledge of Meta Ads Manager for retargeting and prospecting campaigns.
* Advanced Automation: Prior experience configuring CRM-driven flows and complex customer segmentation in platforms like Klaviyo.
* Search & CRO: Foundational understanding of on-page SEO principles and conversion rate optimization techniques.
* Video Production: Demonstrated flair for capturing and editing short-form vertical video (Reels, TikTok) for sports brands.
* Scaling Environments: Background thriving in growing businesses where operational systems and workflows are actively maturing.