Senior Business & Process Analyst - Regulated Operations

What You'll Do

* Review existing future-state processes and detailed requirements without unnecessarily restarting discovery.

* Decompose end-to-end capabilities into process flows, features, user stories, acceptance criteria, business rules and test scenarios.

* Model request types, case states, queues, roles, SLAs, deadlines, pauses, escalations, approvals, overrides and exceptions.

* Define human-in-the-loop decision points, maker/checker controls and evidence requirements.

* Document information-discovery, fulfillment, redaction, response-assembly, dispatch, closure and reopening requirements.

* Maintain end-to-end traceability from requirement through test evidence and release.

* Facilitate focused workshops, clarify conflicts and present options with business and delivery impacts.

* Partner with UX, architecture, engineering, AI and QA teams to ensure requirements are usable and testable.

* Support UAT planning, defect triage, operating procedures, training and knowledge transfer.

What Success Looks Like

* Backlog items are complete, prioritized, testable and understood before development begins.

* Business rules and controls are captured precisely enough to prevent over-processing or under-processing.

* Open questions and dependencies are raised early with clear recommendations.

* Requirements remain traceable through test, evidence and release.

* Operations and control stakeholders accept the delivered workflows and procedures.

* 7+ years in business analysis, process analysis or product analysis for enterprise technology delivery.

* Experience in banking/financial services preferred; comparable experience in insurance, government, healthcare or another regulated industry accepted.

* Strong skills in process modelling, requirements decomposition, user stories, acceptance criteria, business rules and traceability.

* Experience with workflow, case management, work queues, SLA/deadline management, approvals and exception handling.

* Ability to work with legal, compliance, privacy, security, operations and technology stakeholders.

* Excellent facilitation, documentation, analytical and communication skills.

* Experience supporting UAT, production readiness and operational adoption.

Preferred Experience

* CBAP, CCBA, Lean/Six Sigma, BPMN or product-management certification.

* Experience with legal requests, investigations, records, disclosure, financial crime or other evidence-sensitive processes.

* Experience defining AI-assisted workflows, confidence thresholds and human validation.

* French-language capability or experience designing bilingual processes is an asset.

Role Scorecard: Illustrative Measures

Final targets and cadence will be confirmed for the specific assignment. Typical measures include:

* Backlog readiness and acceptance-criteria quality

* Requirements-to-test traceability coverage

* Age of unresolved business decisions

* Rework caused by requirement ambiguity

* UAT acceptance and defect trends

* Operational procedure and training readiness

* Stakeholder confidence in process accuracy

How You Demonstrate Our Core Values

Driven: Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.

Takes Ownership: Closes loops, communicates risks early and remains accountable across handoffs.

Creative Problem Solver: Clarifies the real problem and proposes practical options with trade-offs.

Humbly Confident: Brings sound judgment, explains reasoning and actively invites challenge and feedback.

Customer Centric: Understands operational reality, success measures and the impact of decisions on users and the institution.