Implementation Team Manager

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The job:

The Implementation Team Manager role has been created within our existing Implementation Teams to support continued growth of the business and to support our existing and new clients.

This is a leadership role that also requires you to have strong technical knowledge to upskill and build out our team of Implementation Consultants (IC) and to delight our clients.

As an Implementation Team Manager you will report to the Head of Professional Services and collaborate with all colleagues in the business. You’ll be responsible for a team of IC’s.

Here's what you'll be doing:

· Lead and motivate the team to high performance and quality

· Manage performance and celebrate success

· Mindfully support your team’s wellbeing, and ongoing development

· Support project resource scheduling and department capacity planning and time recording

· Work closely with relevant teams internally to ensure alignment and coordination across the business as part of the seamless implementation of existing and new systems

· Contribute to post implementation reviews helping to demonstrate success or otherwise of projects

· Meet with clients in a project support capacity

· Focus on standardisation of our products

Key skills and experience:

·· Excellent verbal, written communication and organisational skills

· Efficient problem-solving skills

· Team Management & Leadership

· Ability to inspire and motivate and provide constructive and actionable feedback

· Experience in implementing software systems

· Adaptable and agile

· An understanding of business processes and workflows

· Ability to learn new technologies quickly

· The ability to prioritise, meet deadlines and deliver rapid outcomes

Lets talk about what's in it for you...

· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week

· Buying and Selling holiday (up to 1 week)

· Volunteer day

· 5% Employer contribution pension

· Life Assurance

· Private Medical Insurance

· Employee Assistance Programme (EAP)

· Health care cash plan

· Tusker – Electric Car Leasing scheme

Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.