Producer Services Specialist-Remote

Principal Duties & Responsibilities:

75% Production/Customer Service: Serve as initial point of entry for all producer licensing and compensation information. Submit requests to management for granting exceptions to contract applications and/or commission structures that do not meet set qualifications. Respond to and identify the right course of action or resources to a wide variety of customer service needs via the 800 line and email alias.

15% Relationship Management: Work effectively with internal and external customers through negotiation, communication, and problem resolution regarding producer compliance issues and compensation program administration.

5% Training: Responsible for cross training existing staff and onboarding of new employees.

5% Process Improvements: Participate in special projects, assignments, and process improvements.

Education: High School diploma or equivalent required. Bachelor’s degree in Business Administration or specialized coursework and/or training in insurance or risk management preferred. Insurance background PREFERRED

Experience: 0-4 years of related work experience with emphasis in contracts, accounting, customer service, and/or insurance, or the equivalent combination of education and/or relevant experience. Ability to calculate complicated commission arrangements using mathematical and analytical skills. Ability to work with MS Outlook and Excel.

Professional certification required: FLMI, ACS preferred.

Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.