Accounts Receivable Officer (Fixed- Term)
At Satellite Office · Robinsons Cyberscape Gamma, Ortigas Center, Pasig City; Pasig, Philippines
- Finance and legal
Where you’ll work
Hybrid, based in Pasig
“Robinsons Cyberscape Gamma, Ortigas Center, Pasig City”
From the location.
“Pasig, Philippines”
From the job board field.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 10 September 2026
- First seen by us
- 9 October 2026
- Last checked
- 5 hours ago
Job description
From Satellite Office’s job post, as they wrote it.
PRIMARY FUNCTION
Role Purpose
To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions
Key Accountabilities
Credit and Claims Management – process credit notes related to;
• Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product
Promotional Claims Administration
Read the full description
• Oversee promotional discount claims through TPM (Salesforce)
• Reconcile customer accounts and upload claims to TPM
• Follow up with KAMs for uploaded claims approval
• Process and offset credit once approved by the Sales Accounts Team
Uncollectable Debts – support the management of bad depts resulting from customer liquidation or
administration
• Credit Control – Major Accounts
• Allocate incoming payments
• Manage and investigate customer claims via customer service
• Reconcile customer accounts
• Act as the primary liaison for customer queries and issue resolution
• Follow up unpaid invoices via portals for grocery accounts
• Follow up overdue accounts
Cash Collections – monitor and ensure timely collection of all outstanding customer debts
Key Relationships
Internal
• Sales Accounts
• Customer Service
• Finance
• Supply Chain
• IT
External
• Customers
• Insurer
Key Skills and Competencies
• Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation
• Claims Processing – experience in managing and resolving credit claims
• Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies
• Negotiation – confident in negotiating payment arrangement or claim resolutions
• ERP/ CRM Systems experience
• Intermediate to advanced excel skills
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