Solutions Engineer
At Satellite Office · Robinsons Cyberscape Gamma, Ortigas Center, Pasig City; Pasig, Philippines
- Sales
Where you can work from
Open to the Philippines
“Robinsons Cyberscape Gamma, Ortigas Center, Pasig City”
From the location.
“Pasig, Philippines”
From the job board field.
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- Posted
- 25 September 2026
- First seen by us
- 9 October 2026
- Last checked
- 11 hours ago
Job description
From Satellite Office’s job post, as they wrote it.
You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause.
What You'll Do
Read the full description
* Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
* Trace issues through logs, traces, and underlying data down to the code
* Demo the platform live to show clients how to configure it for their exact workflow
* Use AI tools daily to move faster through code and data than manual digging alone
* Turn recurring headaches into permanent fixes instead of repeat tickets
* Write clean tickets and documentation so nothing gets lost in translation
* Flag and escalate issues that cross systems or hit multiple clients
What You'll Bring
* 2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA
* Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
* Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
* A genuinely curious streak — you want to know why
* You already use AI tools as part of how you work
* A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time
What's In It For You
* Work directly with senior engineering leadership from day one — no layers between you and real ownership
* A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
* High-visibility work on a platform trusted by firms managing tens of trillions in assets
* Real flexibility on hours — not a buzzword, an actual confirmed policy
* AI tooling as a core part of your daily workflow, not an afterthought
*
Ready to trade scripted support for real investigation?
Apply now — next step is a conversation with our recruitment team.
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