Customer Success Manager
At WorkWave · Remote, US
Salary: US$90,000–100,000 a year
- Customer support
- Full-time
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar is free for 7 days with just your email, no card.
Where you can work from
Open to the United States
“Remote, US”
From the location.
Report a mistake
- Posted
- 16 October 2026
- First seen by us
- 17 October 2026
- Last checked
- 3 minutes ago
Job description
From WorkWave’s job post, as they wrote it.
WHAT YOU'LL DO:
Value Realization & Success Planning: Conduct collaborative strategic planning sessions to build personalized, step by step success roadmaps and establish mutual KPIs to track and measure ROI on a quarterly basis.
Portfolio Retention & Account Health: Proactively monitor account health, identify potential renewal risks, and implement mitigation strategies to maintain high team portfolio retention.
Read the full description
Growth & Opportunity Identification: Uncover customer expansion potential and pass Customer Success Qualified Leads (CSQLs) to the sales team to support upsell initiatives.
Executive Engagement & Governance: Lead Executive Business Reviews (EBRs) and Business Outcome Reviews with key client stakeholders to validate ROI, discuss long term strategic initiatives, and align product roadmaps.
Cross Functional Triad Alignment: Partner with Account Managers and Renewal Managers on strategic account plans, commercial terms, whitespace expansion, and contract renewals.
Process & Tooling Adoption: Incorporate internal CS enablement platforms (Planhat), risk protocols, and modern AI-driven workflows into daily management routines.
WHAT YOU'LL BRING:
ERP Experience Required: 2-3 years of experience(or similar complex enterprise software ecosystems like SAP, NetSuite, Salesforce, Microsoft Dynamics, or specialized field service/operations management platforms).
Customer Success Track Record: Proven background managing enterprise or mid-market customer portfolios in B2B SaaS, with a demonstrated track record of driving retention, adoption, and growth.
Strategic Relationship Management: Strong executive presence with experience presenting to C-suite and VP level decision makers during Executive Business Reviews.
Analytical & Goal Oriented: Ability to define, track, and present business KPIs and quantifiable business outcomes.
Technical & Process Aptitude: Comfort adopting modern Customer Success platforms (e.g., Planhat, Gainsight), CS enablement frameworks, and AI workflows into daily routines.
Travel: Ability to travel for client onsite visits as needed.
In addition to the base salary, this role is bonus eligible. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
