RPA | Remote in Mexico

* Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements

Mandatory

* Provides customers with technical production support of their automations running on the RPA platform

* Troubleshoots and triages issues encountered with automations

* Provides training and support directly to customers

* Writes and maintains system documentation

* Works on standard issues/problems

* Exercises judgment within defined procedures and practices to determine appropriate action

* Follows department processes and procedures and may make recommendations to improve these processes

* Ensures standards compliance and institutionalization of automation best practice

* Conducts automation code and process reviews to ensure the highest level of quality

* Participates in identifying business process automation requirements and supports creation of solutions

* Generates reports and performs data analysis by collecting, analyzing, and summarizing data

* Acts as a system administrator of the RPA system

Competencies and skill set

* Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)

* Analytical bent of mind to connect different data points together to provide insights

* Good command on MS Office tools (Visio, Excel, Power point, Word)

* Excellent communication and interpersonal skills required

* Should have good planning and time management skills

* Ability to work with multiple stakeholders at different levels

* Above average skills in coordinating and collaboration skills

* High energy and self-starter

Experience and Qualification

* Any graduate\post graduate qualification from University of good repute, preferably BE/MCA

* 3+ years of overall experience with at least 2 years of relevant experience

* Basic experience with one or more Scripting languages

* Basic experience with system administration

* Some infrastructure or server administration experience is a plus

* Ability to work with technical, infrastructure, application, and business teams alike

* Has basic knowledge of general business environment/operation and has general cost benefit awareness

* Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems

* Good written and oral communication skills in order to define parameters to meet business requirements

* Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes

* Creates documentation of business processes, training procedures, and standard operating procedures

* Experience creating and documenting operational process document

* Excellent interpersonal and communication skills

* High energy, result driven person with strong interpersonal skills

* Strong commitment to operational excellence

* Prior experience working on similar Process Automation initiatives is a big plus

* Hands-on experience supporting RPA solutions using UiPath

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico -This position is fully remote; however, candidates must be currently residing in Mexico.

Salary: $85,000 MXN gross

Benefits: Excellent superior benefits.