IT Support Representative
- Customer support
- Full-time
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- First seen by us
- 15 October 2026
- Last checked
- 37 hours ago
Job description
From George Bernard Consulting’s job post, as they wrote it.
* Handle incoming customer queries via phone, email, chat, or ticketing systems.
* Provide first-level troubleshooting and resolution for basic technical or service-related issues.
* Log, track, and manage customer tickets in the system.
* Escalate complex or unresolved issues to L2/L3 support teams.
* Follow up with customers to ensure issue resolution and satisfaction.
* Maintain accurate documentation of issues, resolutions, and processes.
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* Ensure adherence to SLAs (response time, resolution time).
* Provide clear and professional communication to customers at all times.
* Assist in identifying recurring issues and suggest improvements.
Requirements
* Bachelor's Degree in IT, Business, or a related field (or equivalent qualification).
* 1+ years of experience in customer support, helpdesk, or service desk roles.
* Basic technical knowledge (IT systems, applications, or relevant domain).
* Strong communication skills (verbal and written).
* Good problem-solving and troubleshooting ability.
* Familiarity with ticketing systems or CRM tools.
* Ability to multitask and work in a fast-paced environment.
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