Intake Coordinator (Bilingual)
At Alpaca Health · United States (Remote); United States, New York, United States
Salary: US$18–25 an hour
- Operations
- Full-time
Where you can work from
Open to the United States
“United States (Remote)”
From the location.
“United States, New York, United States”
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- Posted
- 14 August 2026
- First seen by us
- 10 October 2026
- Last checked
- 6 hours ago
Job description
From Alpaca Health’s job post, as they wrote it.
📌 About Alpaca Health
Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.
We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.
We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.
Read the full description
🎯 Role: Intake Coordinator
We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.
You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.
🚧 What You’ll Do
Own the intake journey
* Guide families from initial inquiry through confirmed start of care
* Proactively follow up via phone, text, and email to keep momentum
* Ensure all required information and documents are completed on time
Navigate insurance and access to care
* Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)
* Coordinate benefit verification and communicate next steps clearly
* Partner with billing and insurance ops to resolve issues quickly
Be the trusted point of contact for families
* Explain patient responsibility, coverage, and expected costs in a clear, empathetic way
* Set expectations around timelines, requirements, and what “ready for care” looks like
* Build trust while maintaining urgency and accountability
Coordinate across internal teams
* Work closely with billing, operations, and partnerships to move cases forward
* Surface blockers early and drive resolution
* Ensure clean handoffs once families are ready to start care
Ensure quality and fit
* Assess whether families are a strong fit for Alpaca’s model and providers
* Flag concerns and ensure alignment before starting services
* Maintain a high bar for readiness and experience
Drive operational excellence
* Maintain accurate records and tracking across systems
* Identify patterns, bottlenecks, and opportunities to improve intake workflows
* Take on additional responsibilities as needed to improve speed and quality of care access
🧠 Who You Are
* You are deeply empathetic but know how to push when needed
* You communicate clearly and confidently, especially around complex or sensitive topics
* You are highly organized and follow through relentlessly
* You are comfortable navigating ambiguity and solving problems in real time
* You take ownership—you don’t wait for someone else to fix things
* You are fluent in both Spanish and English (required)
🚀 Why Join
* Direct exposure to company-building at an early stage.
* Real ownership of critical initiatives from day one.
* The opportunity to materially impact families and clinicians.
* A fast learning curve that few roles can match.
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