Senior Transport Coordinator (Remote)
At OutsourcedIn · Metro Manila, Philippines
- Full-time
- Senior
Where you can work from
Open to the Philippines
“Metro Manila, Philippines”
From the location.
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- First seen by us
- 9 October 2026
- Last checked
- 8 hours ago
Job description
From OutsourcedIn’s job post, as they wrote it.
Senior Transport Coordinator Customer Service (Remote)
Work From Home | Full-Time | Australian Client | MachShip System Experience Preferred
OutsourcedIn is partnering with an Australian logistics company to hire an experienced and highly organised Senior Transport Coordinator. This role is responsible for overseeing high-volume daily transport operations, managing warehouse dispatches, and maintaining seamless communication between clients and carriers.
Read the full description
The ideal candidate will have strong end-to-end transport coordination experience, exceptional attention to detail, and the confidence to manage multiple consignments from boxes and pallets to full container loads under tight timeframes.
Key Responsibilities
* End-to-End Transport Coordination: Plan, book, and manage large volumes of daily pickups and deliveries across multiple warehouses and destinations.
* Customer Service & Communication: Act as the primary contact for clients, providing professional support, timely updates, and clear communication regarding ETAs, delays, and delivery confirmations.
* Carrier Management: Liaise with multiple transport and freight providers to confirm bookings, track movements, and ensure on-time delivery of all consignments.
* Warehouse Collaboration: Coordinate closely with warehouse teams to confirm goods readiness, loading schedules, and dispatch priorities.
* Tracking & Reporting: Maintain accurate tracking logs, update clients proactively with status reports, and record PODs (Proof of Delivery).
* Issue Resolution: Identify potential delivery issues early, communicate solutions quickly, and follow through until resolution.
* Continuous Improvement: Recommend and implement process improvements to streamline transport scheduling and communication efficiency.
Skills & Experience
* 5+ years experience in transport coordination, logistics, or freight operations, ideally within a high-volume, fast-paced environment
* Proven background coordinating multiple daily consignments (boxes, pallets, containers) across multiple carriers and warehouse sites
* Excellent written and verbal communication skills with a strong customer-service orientation
* Deep understanding of freight booking systems, warehouse operations, and transport documentation
* Advanced organisational and multitasking skills with strong attention to detail
* Confident using Excel, logistics portals, and email for real-time updates and client reporting
* Ability to handle pressure, manage competing priorities, and maintain accuracy
Desirable
* Experience in domestic and international freight (road, rail, or sea)
* Background working with Australian transport companies or warehouse networks
* Familiarity with ERP, TMS, or CRM systems
* Strong problem-solving mindset with a proactive and accountable approach
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