Operations Lead
At Clera · New York; New York, New York, United States
Salary: US$180,000–220,000 a year
- Operations
- Full-time
- Lead
See how well you match Match me reads your CV and picks the jobs that suit you best.
Get jobs like this within hours Radar is free for 7 days with just your email, no card.
Where you can work from
Open to the United States
“New York”
From the location.
“New York, New York, United States”
From the job board field.
Report a mistake
- Posted
- 15 October 2026
- First seen by us
- 16 October 2026
- Last checked
- 44 hours ago
Job description
From Clera’s job post, as they wrote it.
About the Role
Own a core operational domain at an early-stage financial technology company, spanning customer operations, payment operations, or financial crime operations. You will build and improve the processes, metrics, tooling, and automations that let the operation handle more volume without growing headcount.
What You'll Do
* Handle operational cases directly at first to understand where workflows break and establish meaningful performance metrics.
Read the full description
* Design and launch automations, then test the operating model with live workflows and measure its impact.
* Develop automated agents for routine work, keeping people focused on high-risk or complex decisions.
* Work directly with Engineering and Product to define agents and build operational tools.
* Create and maintain escalation paths, standard operating procedures, and operational metrics.
* Improve operational capacity and quality while keeping headcount flat.
What We're Looking For
* At least 3 years building products or processes in banking, fintech, payments, or crypto, or experience in top-tier consulting with regulated financial services exposure.
* Experience shipping production automations or agents in live environments, not just proofs of concept.
* Experience owning operational domains end to end, including process design, SOPs, KPIs, and tooling.
* Knowledge of workflow automation, agent-based operating models, and AI or LLM-enabled systems.
* Experience defining and improving operational metrics, and working with Engineering and Product to build tools.
* Hands-on experience with operational queues, case handling, transaction processing, or related work; familiarity with compliance, risk, financial crime, payments, clearing, or settlement is valuable.
Compensation & Benefits
Base salary is $180,000 to $220,000 USD annually. Visa sponsorship is available.
Location
On-site in New York, New York, United States.
Get jobs like this by email
Once a week, we email the new remote jobs open where you live, each with the line that proves it. Every email has a one-click unsubscribe.
