Product Support - Intern

You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, with occasional opportunities to support AI-related initiatives alongside our product and engineering teams.

What you'll be doing:

* First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
* Track issue progress and provide regular updates to clients until incidents are resolved
* Interface with Development, QA, and Consulting Services as needed to resolve customer issues
* Occasionally support AI-related tasks or initiatives as they arise within the support workflow (limited scope)
* Be part of weekend rotation for 24/7 customer emergencies

About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.

Who you are:

* Excellent verbal & written communication skills
* Excellent problem-solving & analytical skills
* Detail-oriented
* Ability to multitask & work independently as well as collaboratively in a global team environment
* Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

Eligibility Criteria:

* Strong communication skills (verbal & written)
* No arrears or backlogs

Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world's most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits:

* 10 months Internship with the Product Support Team, during which a Stipend amount of INR 30,000 per month will be offered
* Opportunity to work with industry experts and leaders
* Macbook Air or Macbook Pro
* Work with Fortune-100 customers
* Cutting edge Technologies
* Online self-paced learning portal
* Free 24/7 snacks & beverages
* Catered lunch on Wednesdays

Note: Conversion from Internship to FTE (Full time) is purely based on performance and business requirements by the end of the internship period.