Membership Concierge Representative

* Comfortable multitasking with phone, click to chat, and use of multiple computer programs
* Excellent telephone customer service skills
* Ability to sell over the phone
* Excellent written, email, and verbal communication skills
* Strong problem-solving capabilities with a focus on customer satisfaction
* Strong communication skills, particularly when handling challenging or angry members
* Proficiency in using phone systems, email platforms, text communication tools, and MS Office
* Ability to navigate sensitive or emotional situations with tact and empathy
* Excellent organizational and time management skills
* Fluent speaking in English

Duties & Responsibilities

* Handles escalated customer issues, ensuring swift and effective resolution
* Answers incoming customer phone calls and chats from multiple accounts
* Responds to customer inquiries from email, voicemail, fax, and phone, providing excellent customer service
* Processes new customer orders from email, voicemail, fax, and phone
* Strives for first call resolution to all client inquiries
* Provides product information and answers questions regarding existing orders
* Resolves customer service issues by evaluating customer needs and determining the best course of action
* Impacts incremental sales by offering related or promotional items
* Maintains exceptional attendance and punctuality
* Adapts to changes and flexibility within a growing department
* Maintains professionalism when interacting with internal departments and customers
* Exhibits high levels of customer service to ensure smooth operations and happy customers
* Contributes to the overall success of the team by sharing best practices and being open to learning from others
* Consistently meets or exceeds Sales and Service Level targets
* Other job duties and projects as assigned

Requirements

Required

Ø Customer service experience of at least 2 years

Ø Processing of billing and invoices

Ø Excellent communication skills

Ø Audio Clip needed

Ø Proficient in MS Excel. Can do PIVOT, Conditional Formatting, Charts and Tables, etc.

Ø Flexible with schedule: amenable to work on holidays and weekends when required