Technical Support Specialist (Level 1)
At Pattern · Pune, India
- Customer support
- Full-time
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Where you’ll work
Hybrid, based in Pune
“Pune, India”
From the location.
The job board lists it as hybrid.
Hybrid means some days in the office. The listing says how many, and where.
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- Posted
- 22 October 2026
- First seen by us
- 23 October 2026
- Last checked
- 20 hours ago
Job description
From Pattern’s job post, as they wrote it.
Objective
Providing quality support to clients Ensuring stability of client product image stability
Measured by:
Response time Customer and CSM satisfaction Support participation (participation in at least 20% of all incoming requests) Image processing stability, suggestions for improvements
KEY SUCCESS INDICATORS
Median first response time and overall median response time on Intercom under 5 minutes Customer satisfaction on Intercom over 90% CSM satisfaction on Jira higher than 4/5 Participation in at least 20% of all incoming requests Number of failed image processing requests lower than 1M in 24 hours
Read the full description
KEY RESPONSIBILITY AREAS
Client direct support on Intercom Internal support on Jira and Slack channel product-support Image processing stability
Must-haves:
Communication skills Patience & empathy Basic SQL ● Fluent English - both written and verbal Knowledge of APIs (FB GraphAPI, GA API) Advanced Logs understanding (Graylog) Deep understanding of image processing in Meta and in ROI Hunter Browser development tools
Should-haves:
Hands on AI Experience Marketing strategies Technical writing skills
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